Job Description
* Provide professional after‑sales service and support for Emerson Ovation control systems, with a primary focus on Ovation solutions.
* Perform first line maintenance, site installation, commissioning, upgrades, start‑up and repair services at customer locations.
* Undertake and support hardware and software modification programmes to meet customer and operational requirements.
* Use intelligent field devices and system data to analyse performance and translate insights into practical customer recommendations.
* Deliver on‑site customer training on system operation, application, and service best practices.
* Support customers in resolving technical and application issues, including complex or persistent problems.
* Participate in an on‑call support rota as required to ensure continuity of service.
* Collaborate with sales and service colleagues by supporting product demonstrations, service proposals, and customer engagements.
* Identify service and product opportunities and contribute to continuous improvement initiatives.
* Work flexibly across customer sites throughout the UK and Ireland, including planned travel and occasional extended assignments, in line with business and customer needs.
Who You Are
You build strong relationships by placing the customer at the centre of your work and responding with curiosity, empathy, and practical solutions. You approach challenges with a results‑focused mindset, acting decisively while adapting to changing priorities in dynamic site environments. You apply sound judgement and structured thinking to diagnose problems, evaluate options, and deliver effective outcomes. You work well across teams and boundaries, sharing knowledge openly and collaborating with colleagues to achieve shared goals while maintaining high standards of integrity and professionalism.
Required Qualifications
* Hands‑on experience servicing, commissioning, or supporting distributed control systems (DCS) within an industrial, power generation, or process environment.
* Practical knowledge of control and instrumentation principles, including control loop configuration and tuning.
* The ability to interpret technical data and apply it to real‑world operational challenges.
* Clear, confident communication skills with the ability to engage effectively with customers and colleagues.
* The ability to work autonomously while remaining connected to a wider service team.
* A full UK driving licence and the ability to travel regularly to customer sites across the UK and Ireland.
Preferred Qualifications That Set You Apart
* Experience working with Emerson Ovation, DeltaV, or comparable distributed control systems.
* Exposure to Power, Water, or similar regulated industrial environments.
* Experience delivering customer training or supporting system upgrades and preventative maintenance activities.
* An engineering qualification or equivalent practical experience in electronics, control engineering, computer science, or a related field.
Our Culture & Commitment to You
* At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know great ideas come from great teams. Our commitment to ongoing career development and an inclusive culture ensures you have the support to thrive. We invest in your success through mentorship, training, and leadership opportunities so you can make a lasting impact.
* We recognize the importance of employee wellbeing. We prioritize providing competitive benefit plans to meet your and your family’s physical, mental, financial, and social needs. Our benefits include wellbeing benefits, healthcare plans, eyecare, professional development resources, Employee Assistance Program, employee resource groups, recognition, and more. Flexible time off plans are offered, including paid family leave (maternal, adoption, paternal) and holiday leave.
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