Your role in the JoJo story…
Do you dream of a role where you can make meaningful contributions that result in days well spent? If you're ready to embark on a fabulous adventure and are passionate about retail, we have the perfect role for you!
Each JoJo store is unique, whether it’s trading over two floors, having a quirky layout, or being situated in an interesting location. They each have a personality of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationships we build with our customers, many of whom are loyal to our brand and their local store team. You will be the face of JoJo, providing a fantastic level of customer care and service that we are proud of and committed to maintaining. Your role will involve guiding, informing, and assisting customers in choosing from our extensive range of clothing and products, which could include expectant parents, excited grandparents, or other friends and family.
Our B Corp principles are fundamental, and every team member is expected to uphold them. As we transition into a digital retail environment, offering Omni-Channel customer service is essential to foster customer loyalty.
A peek into your daily adventures:
* Assisting customers in diverse situations, from bra fitting or maternity wear discussions to demonstrating a baby carrier to an interested parent.
* Preparing and managing Omni-Channel orders.
* Communicating with customers in-store or via phone regarding orders.
* Using digital or virtual learning platforms to continually develop your retail knowledge and skills.
* Learning about new products to increase sales opportunities.
* Actively listening to customers’ needs and providing the best solutions.
* Ensuring the store remains immaculate and inviting.
A typical week would involve 3 shifts of 4 hours each; flexibility is required based on store needs.
Skills that will help you succeed:
* Previous experience in retail, customer service, or sales.
* Competent IT skills and ability to learn new systems quickly.
* Ability to learn and communicate detailed product information effectively.
* A self-motivated learning attitude and curiosity about new products.
* Strong active listening, empathy, and understanding of customer needs, with a natural sales ability.
* Ability to work harmoniously within a small team.
* Flexibility to work in a retail environment, with most stores open 7 days a week.
* Attention to detail to maintain store standards.
Please note: We will only consider applicants over the school leaver age. For more information, visit:
https://www.gov.uk/know-when-you-can-leave-school
Our culture expectations include:
* Being a brand ambassador, embodying our values and ethos.
* Demonstrating honesty and respect in all interactions.
* Fostering collaboration and active listening.
* Taking ownership of all aspects of the role.
Perks and Benefits include:
* Additional annual leave for each year of service, up to 38 days.
* Birthday leave.
* Non-contractual bonus scheme.
* Enhanced pension scheme.
* Cycle to work scheme.
* Financial wellbeing app to access wages anytime.
* Savings scheme with Smart Money Cymru (available nationwide).
* Flexible working options.
* Fabulous social events.
* Employee recognition program (Huggg).
* Volunteer days to support communities.
* Health and wellbeing resources.
* Specsavers voucher for free eye tests and glasses contributions.
* 40% discount on JoJo products in-store.
* Ongoing training and development opportunities.
About JoJo:
We create happy, helpful clothes and products that encourage children to enjoy their messy, adventurous, and joyful moments. We are committed to more than just products; we foster a warm, community-focused environment for our employees and customers. With over 50 locations across the UK and Ireland and a thriving e-commerce platform, our collection is designed with love and care, always prioritizing children’s happiness.
As a B Corp, we are dedicated to sustainability and responsible business practices, contributing positively to our planet and communities. Every role and task at JoJo offers an opportunity to support, inspire, and contribute to the well-being of our teams and customers.
We value diversity and inclusion, welcoming people from different backgrounds and perspectives. We strive to recruit, develop, and retain talented individuals to grow our company sustainably and inclusively, creating an environment where everyone can thrive and reach their full potential.
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