Remediation SME
Konexo Financial Services | Multiple Projects | Mostly Remote
Konexo Financial Services is adding to its bench of experienced Remediation SME's to support multiple upcoming motor finance redress, complaints and regulatory conduct programmes. We’re looking for subject-matter experts who can bring deep technical knowledge, strong decision-making and regulatory insight to large-scale remediation work.
What you’ll be doing:
• Providing subject-matter expertise across motor finance redress, complaints and regulatory conduct
• Interpreting policy, guidance, DISP rules and programme methodology
• Supporting complex case reviews, scenario testing and outcome modelling
• Advising Case Handlers, QCs, Outcomes Testers and operational teams
• Helping refine redress approaches, decision frameworks and customer outcome standards
• Working with Programme and Ops Leads to strengthen quality, controls and delivery alignment
• Supporting governance packs, risk discussions and regulatory queries
• Identifying themes, risks and areas for continuous improvement across the programme
What we’re looking for:
• Strong SME-level experience in redress, complaints, regulatory conduct or motor finance
• Deep understanding of policy, FCA expectations, Consumer Duty and outcome testing methodologies
• Ability to interpret complex information and shape clear guidance
• Strong written and verbal communication, with the confidence to advise senior stakeholders
• Experience supporting large regulatory programmes or complaint transformation work
• Comfortable working independently in remote project environments
Project details:
• Multiple programmes mobilising
• Mostly fully remote roles
• All roles will be on a daily rate contract basis, lengths varied (depending on individual project)
If you’re immediately available and interested in being considered for upcoming SME-level opportunities, please apply directly.