We are recruiting for a Tenancy Liaison Manager to work on an uing social housing project, initially for 12 weeks while surveys take place and then further extension when designs arepleted and works start.
This is across 7 blocks of high-rise residential properties in Manchester, all within proximity.
You will work closely with site management and manage your own case load.
Your new roleAs the Resident Liaison Lead for the high-rise programme, you’ll be the day-to-day interface between residents, the Housing Association and the contractor’s delivery team. You’ll plan and deliver all resident engagement, manage access across multiple occupied blocks, resolve issues andplaints, and ensure vulnerable residents receive appropriate support. You’ll maintain a visible on-site presence, coordinatemunications, track access and engagement data, and help keep the programme safe,pliant and disruption‑free. Your work will directly support the successful delivery of intrusive remedial works in live, high‑rise environments.
What you’ll need to succeed
1. Proven experience in resident or tenant liaison within social housing, local authority or occupied‑works settings (high‑rise preferred).
2. Excellentmunication skills, able to explain technical and safety‑critical activities clearly and empathetically.
3. Strong organisational and administrative capability, including accurate record-keeping and confidence using spreadsheets/CRM‑style trackers.
4. Experience managing access, supporting vulnerable residents and handling sensitive information in line with data protection requirements.
5. Confidence managingplaints, difficult conversations and on-site challenges, using de-escalation and clear escalation routes.
6. Ability to build strong working relationships with Housing Association teams, site management, operatives and resident representatives.
7. Awareness of HRB environments and the importance ofpliance, audit trails and consistentmunication under the Building Safety Act.
What you’ll get in return
8. Weekly Pay - Hourly or daily rate
9. Option to be paid PAYE or Umbrella
10. Full time hours