* Hybrid - 3 days per week on-site in Newark
* Azure-hosted, web-based systems supporting customers globally
About the client
Due to continued growth, we’re working with an established UK technology business that supports customers globally through a suite of cloud-based, web applications. They’re known for combining strong engineering principles with a customer-first mindset and are continuing to invest heavily in their product and platform.
The benefits
* Opportunity to work with modern cloud technologies in Azure
* Exposure to customer-facing systems used internationally
* Collaborative product, development, and operations teams
* Long-term progression within a stable and growing environment
The Software Support Engineer role
This is a customer-facing support role sitting closely with both Product and Operations. You\'ll be a skilled coder in C#/.Net while also taking ownership of production support issues, working alongside developers and operational teams to diagnose, resolve, and prevent issues across live systems. You’ll also contribute to testing new releases, improving internal tooling, and supporting third-party integrations via APIs.
The role involves supporting web applications hosted in Azure, maintaining system stability, updating documentation, and assisting partner developers with integrations. There’s also scope to support internal systems such as CRM platforms and internal IT tools.
Software Support Engineer – essential skills
* Commercial experience supporting web-based applications
* Strong knowledge of C#, .NET / .NET MVC, and web services
* Experience working with RESTful and SOAP APIs
* SQL experience (MS SQL / MySQL)
* Experience with JSON and XML
* Familiarity with Azure cloud environments and DevOps concepts
* Confident communicator with a customer-focused approach
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