JOUFFRE
Jouffre, a Lyon-based company specialising in high-end upholstery since 1987, combines tradition and modernity. Our teams of skilled artisans in Lyon, Rabat, New York, and London collaborate with leading interior designers on prestigious projects for a discerning clientele. We encourage personal development, autonomy, and initiative among our employees. Join Jouffre to help preserve traditional craftsmanship while contributing to innovative and ambitious projects.
OVERALL ROLE OBJECTIVE
Strengthen and develop the company's image, revenue, profitability, business relationships, and customer satisfaction. Act as a true conductor within a matrix project organisation, coordinating all stakeholders — including sales teams, project coordinators, design and methods studios, workshops, and logistics — to ensure projects are delivered efficiently, profitably, and in line with the company's values and vision.
RESPONSIBILITIES & MISSIONS
Business Development and Key Account Management
* Support the Business Development Manager in driving prospecting and client development.
* Identify new business opportunities, reach out to potential clients, and monitor design agencies and emerging talent.
* Build and maintain strong client relationships to position our services at the early stages of their projects.
* Analyse client needs and translate them into technical and service specifications.
* Prepare and present tailored, profitable offers that meet client and project requirements.
* Secure client approval and contribute to revenue growth.
* Ensure clear communication of all client, project, and contract data to relevant teams.
* Define target budgets and ensure alignment across company departments.
* Monitor client and stakeholder satisfaction throughout each project stage.
* Produce project reports and financial summaries for the Sales Department.
Client Relations and Engagement
* Maintain and update the client database.
* Keep regular contact with clients and produce visit reports.
* Analyse client documents and prepare preliminary budgets covering all project resources, from costing to installation.
* Validate project specifications and oversee delivery.
* Provide direct commercial support to key accounts.
* Visit project sites to identify critical design or installation issues.
* Monitor client payments and manage follow-ups.
Cross-Functional Project Coordination
* Lead project kick-off, follow-up, and review meetings to ensure profitability and flawless execution.
* Coordinate collaboration across departments (design, methods, workshops, logistics) within a matrix structure.
* Identify critical issues, resolve conflicts, and ensure smooth information flow.
* Optimise internal processes to enhance profitability and strengthen client relationships.
Continuous Improvement Initiatives
* Propose initiatives to enhance products and services.
* Oversee and validate updates to pricing databases.
* Contribute to improving efficiency, quality, and innovation.
SKILLS & BEHAVIOURAL QUALITIES
Behavioural Qualities
* Communicate effectively with all types of clients — from interior designers to private individuals — both in writing and verbally.
* Maintain trust and ensure clear, consistent information flow among colleagues and clients.
* Demonstrate commitment, analytical thinking, and sound judgment.
* Lead, motivate, and encourage team initiatives in a cross-functional, matrix environment.
* Show openness, tolerance, empathy, and strong, unifying leadership.
* Be dynamic, positive, rigorous, curious, and attentive in daily work.
Required Skills
* Solid knowledge of upholstery and interior furnishings.
* Fluent in English, with strong digital proficiency (Google Suite, ERP).
* Proven experience in project management.
* Excellent control of resources, budgets, and schedules.
* Strong organisational and prioritisation skills.
* Proven ability in prospecting and negotiation.
* Ability to produce and present structured analytical reports to management.
POSITION INFORMATION
We welcome applications from people already living in London or nearby, or those who plan to move here soon.
Please note that this is a full-time, on-site role based in London.
Salary: depending on experience, from £40k
Start date: mid November / early December
Number of positions available: 1
Contract type: Full time