Job overview
As a Deputy OSM within the Medicine Division, you will be responsible for supporting the Operational Service Manager with the daily operations and running of the services.
You will be responsible for monitoring and forecasting demand and capacity and ensuring patient access issues are identified and resolved
promptly. You will provide leadership and operational management to support multiple teams, escalating to the Operational Services Manager
(OSM) where appropriate and deputising for them.
You will support medicine administrative, nursing, clinical, and medical staff while also leading on improving the efficiency and quality of
processes and the smooth running of outpatient clinics & acute wards.
You will strive for excellence in supporting patients through their care pathway, playing a key role in planning, organising and developing systems and processes.
You will actively support the OSM and clinical leadership teams in the operational management of your services.
Reporting to the Operational Services Manager, you will be responsible for the operational performance for. You will be expected to work across
all three sites.
Main duties of the job
• To lead, with the direction of the OSM, the effective planning and recruitment of staff within areas of responsibility to meet access,
activity and quality targets within available resources
• Monitor study leave and annual leave for medical staff and work with booking team to ensure any capacity issues are rectified
• Support the recruitment process of clinical and non-clinical staff
• Arrange and lead regular performance meetings such as referral to treatment.
• Liaise regularly and as required with appropriate Consultants and Operational Service Manager to ensure appropriate relationships are built.
• To support the preparation of business and operational plans
• To support the matron in responding to PALS enquiries and complaints
• Oversee Risk Register and incidents for the Business Unit
• To support the Operational Manager and Clinical Matron in new initiatives and ensure that services develop in line with the Trust’s strategy
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Tackling Climate Change: Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, search or .
Detailed job description and main responsibilities
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Person specification
Training and Qualifications
Essential criteria
1. Degree, professional qualification – or equivalent experience
2. Experience in managing administrative services
Desirable criteria
3. Management qualification
Experience and Knowledge
Essential criteria
4. NHS Waiting List management experience
5. Quality Improvement knowledge and application
6. Data analysis experience
7. Management of Team/s
8. Delivery against targets
Skills and Abilites
Essential criteria
9. Experience in managing complaints
10. Customer service skills
11. Prioritisation skills