Customer Service Team Leader | Lincoln | Full Time, 8:30 am – 5:00 pm, Monday to Friday (30-minute lunch break) | £30,000- £32,000 per annum
Since 1971, our client has been a market-leading manufacturer and distributor of cabinet hardware, fixtures, fittings, and site supplies. They are the one source Solution for those forming Interior Spaces, delivering cost savings and fast dedicated service. With significant investment into research and development, they have continued to grow year on year and build upon their success!
Role Overview
The Customer Service Team Leader will be based at the company’s main sales office in Lincoln, operating within a busy and fast-paced environment. This individual will play a key role in supporting and developing the Customer Service team, ensuring consistently high standards of service are delivered across both B2B and B2C customers.
What’s In It For You
20 days holiday plus bank holidays
SMART pension scheme
Opportunity to join a growing, well-established business
Supportive and results-driven team environment
Companywide profit share scheme
Requirements
Essential
Customer service experience within B2C and/or B2B environments
Experience leading or supporting a team
Strong communication skills, including complaint handling
Ability to prioritise workload and take ownership of customer issues
Strong administrative skills and confidence in handling calls
Accurate data entry skills (e.g. order processing)
Ability to build rapport with clients and stakeholders
Proactive, flexible, and able to multitask
Professional, calm, and friendly approach when dealing with customers and colleagues
Desirable
Experience using ERP systems (e.g. Orderwise)
Experience working in a fast-paced sales or service environment
The Role
Deputise for the Customer Services Manager when required
Support with reporting and team performance tracking
Handle escalated customer queries and complaints
Act as a key contact for customer service within key accounts
Maintain and manage shared sales inboxes
Support and motivate the team to deliver high service standards
Manage customer collections, returns, and complaints
Work closely with internal teams to ensure smooth order processing and dispatch
Handle customer queries, including returns, delivery updates, and pricing enquiries
Take and process customer orders via phone, email, fax, and sales team input
Process orders accurately on the ERP system and send order confirmations
Keep customers informed of any changes or issues with orders
Liaise with couriers and suppliers to resolve delivery or supply issues
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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