The Role: Jira SME - Administration, Configuration Location: Sheffield, UK Position Type: Contract Inside IR35 Implementation Partner – TCS / HSBC Remote work option Available: Hybrid (2 Days onsite in a week) Job Description: Skills and experience * Deep technical proficiency in the Atlassian Jira, Confluence, JSM and apps. * Key skills include managing workflows, permissions, issue types, fields, automations, integrations, and automations. * Hands on experience in Atlassian Data Centre and Cloud products. * Atlassian Data Centre products Jira, Confluence, JSM and apps migration to Atlassian Cloud. * Experience in standardizing and governing the Jira and Confluence services at Enterprise level. * Expertise in agile delivery ,including Scrum and Kanban ways of project delivery. * Experience Incident, problem and change management * Automating the manual tasks to reduce the toil. * Improving the service resiliency Roles and responsibilities : * Active contribution in the Atlassian Cloud migration work. * Define the standards by applying best practices on tasks and project tracking, collaborative documentation i.e. jira and confluence services respectively. * Understand the User journey's and define/implement the governance process such as process to evaluate the apps, integrations, customizations etc. and approve/reject, onboarding processes. * Decision making considering the cost implications, user impact, system impact. * Contribution in defining the strategies, roadmap/milestones planning, OKR's. * Contribution to fix the technical debts, problem solving with proper RCA. * Customer/User and stakeholder Engagement. * Lead/drive the work in collaboration with the POD members. * Incident, problem, and change management