Senior Services Coordinator
Cardiff (Hybrid - 3 days office-based) | Full-time
Superb Benefits Package
Are you experienced in utilities or bureau services and ready to step into a role where you can make a real impact? This is an exciting opportunity to join a fast-paced, collaborative team supporting a diverse property portfolio, where your expertise will help drive accuracy, reduce risk, and deliver exceptional service.
The Role
You'll take ownership of utility account management, ensuring data accuracy, resolving complex billing queries, and maintaining portfolio completeness. Alongside this, you'll play a key role in supporting team performance-sharing knowledge, mentoring colleagues, and contributing to continuous improvement across processes and systems.
Key Responsibilities
Manage and maintain utility accounts, ensuring complete and accurate portfolio data
Process and log invoices, maintaining reliable records and audit trails
Investigate and resolve billing queries and debt issues efficiently
Act as an escalation point for complex account queries
Monitor and manage tickets, ensuring timely updates and resolution
Identify risks such as missing invoices and take proactive action to resolve them
Support team workload planning and prioritisation
Contribute to process improvements and operational efficiency
Provide day-to-day guidance, training, and support to team members
Build strong working relationships with internal teams and external stakeholders
About You
Highly organised with strong attention to detail
Excellent communication and problem-solving skills
Experience in utilities, bureau services, or property management
Confident managing complex billing and escalations
Proficient in Excel and relevant industry systems
Proactive, adaptable, and able to manage competing priorities
A collaborative team player with a strong sense of ownership
Please Apply ASAP
Brook Street NMR is acting as an Employment Agency in relation to this vacancy