About us:
As the #1 leader in
hospitality worldwide, Marriott International has 8100+ hotel properties and 30
top hotel brands. We’re in 133 countries and territories, and we’re still
growing. Unmatched opportunities await you! The next step in your career could
lead to your greatest adventure.
Manchester Marriott Victoria & Albert
Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields
District, offers 148 stylish hotel rooms and suites with modern amenities. The
V&A is the home to Chop
& Plant our casual drinking and dining destination, offering a blend of
Chop House classics and plant-based dishes with a focus on local produce and
sustainability. We have flexible event spaces, including outdoor
terrace, small boardrooms and banqueting for up to 200 people.
Our
highest priority is making you feel as welcome as our guests. We want you to
know you’re important to us and that you’ll make an impact in your role, and
for that, you’ll be appreciated and valued.
Benefits:
Meals
& refreshments on duty
Uniforms
Complimentary
car parking
Bike
to work scheme
Performance
based incentives
Learning
and development opportunities
Accommodation
and food & beverage discounts across 7,300 Marriott hotels worldwide
Recognition
programmes
What
you will be doing:
Our jobs aren’t just about giving
guests a smooth check-in and check-out. Instead, we want to build an experience
that is memorable and unique. Our Guest Relations Manager takes the initiative
to deliver a wide range of services that guide guests through their entire
stay. They are empowered to move about their space and do what needs to be
done. Whether processing operational needs, addressing guest requests,
completing reports, or sharing the highlights of the local area, the Guest Relations
Manager makes transactions feel like part of the experience.
The Guest Relations Manager Job
Summary;
Assists the Front Office Manager in
administering front office functions and supervising staff daily. Works with the
front office managers to carry out procedures ensuring an efficient check-in
and check-out process.
Assist our guests efficiently,
courteously, and professionally in all Front Office related functions. To
always maintain Marriott’s high standards and hospitality.
Leading the Guest Experience function
at the hotel; ensuring that all guests experience a safe & outstanding
level of service throughout their stay
Collaborating with other functional
leaders within the business to ensure smooth operation across departments, to
enhance levels of guest service
Frequently reviewing guest feedback
and seeking new, innovative ways to improve the guest experience
Respond to any questions from guests,
and follow up with guests to ensure their requests have been met to their
satisfaction.
Respond to guest requests for special
arrangements or services by making arrangements or identifying appropriate
providers.
Collaborate with the front office
manager to develop and carry out ideas and procedures, and set goals to
continuously improve department performance.
What
we are looking for
A
warm and genuine individual who enjoys putting people first
Team
first attitude and good leadership skills
Experience of
managing a front office team, ideally in a similar sized minimum 4-star branded hotel
Financial awareness
Ability to work
under pressure in a challenging environment
Commitment to
delivering a high level of guest service
Positive attitude
and exceptional communication skills
Flexibility to
respond quickly and positively to a range of work situations
Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. We are committed to non-discrimination
on any protected basis, such as disability and veteran status,
or any other basis covered under applicable law.