A major UK & International freight forwarding company are looking to employ an Air Import clerk to manage all aspects from start to finish of the Air Import process. Completing the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs. ROLE: Air Import Clerk BASIC SALARY: Up to £38k LOCATION: Heston ROLE: Obtaining and communicating internally and externally all necessary information to ensure correct measures are in place and customer needs are met. Managing customer air import issues and the ability to deal with minor issues, disputes or complaints Ensuring documentation is up to date, loaded correctly and make Team Leaders aware of any issues that may arise Proactively actioning duties on a daily basis, supporting the team during times of absence or holidays Attend customer meetings and identifying areas and services we can sell to our existing clients Assist with staff training and sharing knowledge within the team. EXPERIENCE REQUIRED: GCSE Maths and English Level 4(Grade C) and above You will have excellent communication skills, spoken and written Build good working relationships with work colleagues and our customers Adequate knowledge ASM Sequioa & Cargo-wise Good working knowledge of Home Use/CFSP/Warehousing/Bonds/T1's/NCTS Understand incoterms and associated freight rate calculations Understand profiles and rates Excellent attention to detail and helpful nature Strong PC literacy including Word & Excel Ability to meet tight deadlines Working well as part of a team and continually improving processes Any other duties as required by management for the smooth and efficient operation of the department