Showroom & customer experience assistant

Showroom & Customer Experience Assistant


Showroom & Customer Experience Assistant

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Job Title: Showroom& Customer ExperienceAssistant (Part-Time)

Location: Sussex Showroom, Cuckfield. Own transport is essential due to semi-rural location. Ample free parking available onsite.

Contract: Permanent, Part-Time (3–4 days per week, must include Thursday to Saturday), 09:00 - 17:00

Start Date: ASAP

About the Role

We’re looking for a warm, organised and enthusiastic individual to join our Sussex showroom team as a Showroom Sales Assistant. This integral part-time role is based in our beautiful countryside showroom and is perfect for someone who enjoys working in a client-facing role, is confident managing enquiries, and takes pride in creating a welcoming, inspiring retail environment.

You’ll be the first point of contact for many of our customers and will play a key role in ensuring a seamless, enjoyable experience — whether that’s helping someone choose fabric samples, following up with sales leads, or supporting a showroom event.

Key Responsibilities

* Manning the reception desk to welcome all visitors to the showroom and offer knowledgeable, friendly assistance
* Respond to sales & customer service enquiries via phone, email and in person
* Process and send fabric samples and follow up with leads
* Support customers with product, fabric, and layout advice (training provided)
* Maintain a detailed understanding of our collections and services
* Showroom Presentation & Administration
* Keep the showroom clean, well-presented and well stocked at all times
* Set up and close down the space each day to a high standard
* Ensure sample stock, brochures, and collateral are well organised and replenished
* Update internal systems (CRM) and record customer interactions accurately
* Support the wider team with events, trade appointments and showroom activations
* Work alongside our customer service and logistics teams to support the customer journey
* Assist in preparing the showroom for photoshoots, launches or special visits

What We’re Looking For

* A genuine interest in interiors, furniture, or design-led retail
* A friendly, professional manner with excellent communication skills
* Strong attention to detail and a hands-on, proactive attitude
* Confidence using email, basic digital systems and taking phone enquiries
* Previous experience in a customer-facing role (retail or hospitality experience ideal)

Part-time: 3–4 days per week (must include Thursday to Saturday)

Based on-site at our Sussex showroom (no homeworking available for this role)

Permanent position with immediate start

Salary dependent on experience

Please send your CV and a short note outlining your interest in the role to hello@makerandson.comwith the subject line: 'Showroom & Customer Experience Assistant'


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time
* Industries

Retail Furniture and Home Furnishings

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