Department: Inbound Sales Location: Romford Compensation: £40,000 - £48,000 / year Description AllClear is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences. We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone. We’re now looking for a Sales Team Manager who leads by example, inspires team spirit, and drives performance. If you're passionate about coaching others, achieving ambitious targets, and thrive in a fast-paced, ever-changing environment — this could be your ideal next step. Why Join Us? Basic Salary: £40,000 with an OTE of £48,000 Quarterly Manager Bonus: Uncapped, with a realistic OTE of £600 per month / £8,000 per annum 32 days’ annual leave (including bank holidays). A great benefits package, including: Company-paid health cash plan Company pension scheme Holiday buy scheme Staff discounts on travel insurance Ongoing training on our products and sales techniques. Real career progression opportunities — we love to promote from within. A supportive, friendly team where your ideas and input are valued. Based in Romford, with easy transport links and plenty of nearby amenities. Key Responsibilities As a Sales Team Manager, you’ll be leading a team of telesales professionals, helping them grow, perform, and succeed. Your role is all about creating a high-energy, supportive environment where people are motivated to hit targets — and feel good doing it. You'll: Lead and inspire your sales team to meet and beat performance targets. Monitor call centre metrics and spot ways to improve both customer experience and team results. Provide regular coaching, feedback, and support to help each person be their best. Keep a close eye on KPIs and use your know-how to drive consistent performance. Use your commercial brain to suggest new ideas and improve how we do things. Work closely with other teams (like operations, marketing, and compliance) to keep everything running smoothly. What We're Looking For Experience leading a telesales or contact centre team — you're confident managing performance and building team culture. A strong understanding of sales metrics, targets, and what makes teams tick. Someone who’s great at coaching and knows how to bring the best out in people. A solid grasp of Contact Centre operations and how to keep things running efficiently. A proactive, solutions-focused mindset — you're always looking for ways to improve. A team player who loves collaborating and is all about hitting shared goals. Passion for giving customers great experiences, especially those who need extra reassurance when booking travel.