Job Description
To perform a variety of duties in the coordination of the scheduling rotas for clients and care professionals whilst providing the highest quality of service.
The Role
1. To organise schedules and ensure all visits are covered with suitable staff.
2. Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
3. Be responsive to changes in the schedule and liaise with relevant team members.
4. Ensure client schedules are matched to their needs, with the same care professional and the same times each week, where possible.
5. Work with the care team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
6. Manage Care Professional annual leave to ensure continuity of service.
7. Manage correspondence by responding to emails and calls.
8. Develop excellent relationships with both clients and Care Professionals so that both can enjoy positive experiences.
9. Maintain effective systems ensuring that all filing and databases are kept up to date.
10. Hold the On-Call phone on a scheduled basis, one full week in six, including the weekend.
11. Attend and complete care visits and introductions as required to ensure continuity of care for our clients.
12. Carry out any other duties deemed necessary for the successful operation of the business.
Qualifications
13. Minimum 5 GCSE’s including Maths and English
14. NVQ 2 in Health and Social Care or willing to work towards
15. Experience in a key role in Health and Social Care or in a Healthcare office environment
16. Being a driver and access to a reliable vehicle is essential for this role
Essential Criteria
17. Experience of working in a scheduling or care coordinating role within a home care or other relevant environment such as logistics preferable.
18. Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
19. Highly resilient and positive with excellent communications skills.
20. Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
21. Strong organisational skills with the ability to multitask.
22. Keen eye for detail and the ability to work accurately under pressure.
23. Team player with strong interpersonal skills with the ability to build rapport quickly.
24. Excellent attention to detail with the ability to multi-task.
25. Logical and analytical with the ability to work on own initiative and meet deadlines.
Additional Information
Some of the many benefits of joining the Home Instead team include:
26. Salary £24,000-£25,500 dependent upon experience
27. Pension contribution
28. Paid mileage
29. 28 days paid holiday
30. Full training and support provided throughout
31. Friendly and supportive office team
32. Free access to the Employee Assistance Programme - includes 24/7 access to support and advice
33. Generous referral programme
34. Opportunities for career progression - supporting with NVQs / college courses
35. DBS paid
36. Casual dress
37. Lunch on "the company" on Fridays
Contact Us on 01983 240015 or email for a friendly chat regarding this role.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure and references.