An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical support and technical engineering solutions across all production Payment Processing Applications and services. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to learn, be challenged, and be involved in our expanding Payments Processing business. Responsibilities Responsible for the Support of the Settlement service that provides Payment settlement services to 98% of UK retail business. Provide day to day support for the applications running on the IBM mainframe which provide Settlement services, supporting MFT file transfers. Manage and resolve incident tickets assigned to the 2nd line support team, involved in fixing code when required. Provide Support for major Incidents providing root cause analysis, working with other teams within TNS to troubleshoot. Plan / support of releases and Change Management activities within the production environments. Support the Problem Management process. Become an expert on supported systems, applications, and services Production and update of service documentation Support PCI compliance, requiring investigation and resolution for any vulnerabilities. Provide Support for Disaster Recovery activities Participation in 24/7 on-call rota Provide training, knowledge transfer and ongoing support to 1st line support staff Qualifications Experience, Skill and Qualifications: Essential Two years’ experience of working on IBM mainframe, managing batch applications and processing job schedules. Sound knowledge of Standard IBM utilities TSO/ISPF/etc. JCL (Job Control Language) Batch scheduling utility – preferably Control-M Excellent problem-solving skills. Able to trouble shoot technical issues within applications. Demonstrate a logical and technical ability to fix and resolve complex issues. Must have a willingness to learn and adapt with a can-do attitude. Desirable Connect Direct, Control-M Experience with MSSQL / MYSQL with at least the ability to write select queries. Previous experience within a Payments environment / testing and / or application support environments. Candidate Requirements: Team player Fast learner and adaptable Strong problem-solving skills and technical prowess. A willingness to learn. Attention to detail. A desire to learn and progress in a demanding environment. Knowledge of ITIL framework desired but not essential If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.