Contract Manager, Customer Service
Location: National Field Role (UK)
Are you a motivated and experienced professional looking for an exciting challenge in customer service and contract management? Jungheinrich UK is seeking a Contract Manager to be the primary point of contact for specified customers, ensuring exceptional service and maximising revenue opportunities across the Jungheinrich Group.
This role offers a varied environment where you’ll have the chance to make a real impact by managing contracts, optimising performance, and building trusted relationships with customers.
About the Role
As a contract manager, you will:
* Drive Excellence: Monitor and control the performance of customer contracts to maximise profitability and improve financial solutions for both the company and the customer.
* Customer Focus: Act as a trusted advisor, enhancing customer satisfaction, fleet utilisation, and service delivery.
* Collaboration: Work across departments to align with company objectives, promote a safety-first culture, and eliminate siloed thinking.
* Optimisation: Proactively identify and implement strategies to improve contract performance, including reducing loss-making areas.
* Business Growth: Maximise revenue opportunities through cross-selling and upselling while enhancing customer service levels.
Key Responsibilities
* Develop and implement customer service strategies that meet financial and service expectations.
* Liaise with engineers, area service managers, and the Head of Customer Service to deliver customer objectives.
* Analyse data and metrics to optimise performance.
* Conduct regular customer visits and share KPI data to strengthen relationships.
* Drive fleet optimisation and address end-of-contract exposures.
* Promote health, safety, and welfare within the business.
About You
We’re looking for someone with:
* Strong numeracy, analytical, and IT skills (Microsoft Office and SAP).
* Excellent interpersonal, negotiation, and communication skills.
* Proven ability to manage or influence customers and internal teams.
* A self-starter with strong time management and accountability.
* A customer-centric mindset with a focus on delivering results.
Experience & Qualifications:
* Experience in customer service within the intralogistics sector.
* Demonstrated customer account management experience.
Mobility:
* Frequent national travel is required.
* Full, valid UK driving licence essential.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Engineering Services and Industrial Machinery Manufacturing
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