FOH Supervisor - Radcliffe Arms - Hitchin, Hertfordshire Company Description Welcome to The Radcliffe Arms Craft Pub in Hitchin, your go-to pub in the heart of Hitchin! We're not just a pub; we're a hub for craft beer aficionados and pizza lovers. Position Supervisor duties include: Taking responsibility for the customer journey, ensuring their experience is second to none Taking accurate orders and working closely with kitchen staff Ensuring payments and receipts are correct Confidently recommending menu and drinks offerings Observing service and standards and reporting any incidents or issues Being a supportive and proactive leader Requirements You will need to demonstrate: Previous Leadership experience in a hospitality or customer facing environment Enthusiasm and passion for food and beer The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment A result driven and ambitious individual keen to develop your career and your teams Other information We will offer you a great package: £12.71 p/h tips 28 days holiday Company Pension scheme Retail and beer discounts Fun culture surrounded by a supportive team 50% off food on shift Refer a friend Bonus Employee Assistance programme Benefits portal Career development programme 30% dining discount of all managed houses Great working environment and great prospects!