Deputy Medical Director Urgent Treatment Centres
The Deputy Medical Director for UTCs is a senior clinical leader within LCWs Clinical Leadership and Governance function. The postholder is responsible for the clinical quality, safety, governance, and transformation of LCWs Urgent Treatment Centre (UTC) services.
Main Duties of the Job
The role provides place‑based senior medical leadership, ensuring services are safe, compliant, responsive, and aligned with both commissioner expectations and LCW strategic priorities, while contributing corporately to organisation‑wide clinical governance, safeguarding, medicines management, and risk management.
The Deputy Medical Director (Urgent Treatment Centres) is a senior clinical leadership role responsible for the clinical quality, safety, governance, and strategic development of LCWs UTC services.
The postholder provides senior medical leadership across all UTC sites, ensuring services are:
* Safe and clinically effective
* Fully compliant with CQC standards
* Aligned with national UTC principles and commissioner expectations
* Operationally efficient and clinically sustainable
The role contributes to corporate clinical governance and deputises for the Medical Director as required. The post holder supports the clinical leads working in the Urgent Treatment centres to ensure high‑quality care is delivered in line with the national Urgent Treatment Centre Principles and Standards. The CQC ensures clinical delivery is inline with CQC quality statements related to Urgent Care and Primary care.
About us
London Central & West Unscheduled Care Collaborative (LCW) is a social enterprise delivering high‑quality urgent and primary care services across London. Now in its 29th year, LCW supports over 4.2 million patients and operates 24 hours a day, 365 days a year.
LCW is rated Good by the Care Quality Commission across all domains, reflecting our commitment to safe, effective, responsive, caring and well‑led services.
Our portfolio includes GP practices, Urgent Treatment Centres, out‑of‑hours, and integrated urgent care services delivered in partnership with Trusts and providers in London.
We are clinically led, values‑driven and committed to innovation, workforce development and strengthening neighbourhood‑based care to meet the needs of London’s diverse communities.
Job Responsibilities
Hours and Pay: 1‑2 sessions per week Clinical (additional at salaried pay rate)
Key Relationships
* Medical Director and Executive Team
* Clinical Leadership & Governance Team
* Heads of Service and Operational Leads
* GP and multidisciplinary clinical workforce (substantive and sessional)
* Acute Trust Medical and Operational Leaders
* ICB Medical Directors and Primary Care Teams
* PCNs, Federations, and system partners
* Local Authority Safeguarding Boards
Core Responsibilities
1. Corporate Clinical Leadership & Governance
* Act as a senior member of LCWs Clinical Leadership and Governance structure.
* Deputise for the Medical Director internally and externally as required.
* Participate in the clinical on‑call rota, maintaining familiarity with EPRR processes and attending EPRR training and exercises.
* Act as Deputy Caldicott Guardian as required.
* Provide senior clinical input into:
* Safety alert dissemination
* Public health incidents and outbreaks (in line with London and national guidance)
* Provide real‑time senior clinical leadership during Serious Incidents, including escalation and decision‑making outside normal working hours when required.
* Undertake Clinical Safety Officer training and support any projects from a CSO perspective within (any) services.
2. Safeguarding
* Provide senior clinical oversight of safeguarding across UTC services.
* Ensure safeguarding policies and SOPs are implemented consistently in operational settings.
* Support safeguarding supervision, training compliance, and reflective practice.
* Act as a senior clinical advisor on complex safeguarding cases.
* Maintain effective working relationships with Adult and Children’s Safeguarding Boards.
* Hold senior clinical accountability for medicines management within UTCs.
* Ensure services comply with:
* Controlled Drugs regulations
* ICB formularies
* Medicines storage, prescribing, and audit requirements.
* Support the Medicines Management Lead and contribute to Medicines Management meetings as required.
* Provide senior clinical oversight of:
* EPS and non‑EPS environments
* Medicines‑related incidents and complaints
* Medicines SOP development and review
* Ensure learning from medicines incidents is embedded into practice.
4. Service‑Specific Clinical Leadership
* Provide senior clinical leadership across and provide networking and strategic input to
* West Middlesex UTC
* Imperial UTC GP provision
* Whittington UTC
* Line‑manage and support Clinical Lead/Directors where applicable.
* CQC requirements
* National UTC standards (where applicable)
* Contractual and commissioner expectations
* Provide oversight of:
* Patient flow, streaming, and redirection
* Clinical productivity and workforce resilience
* Quality improvement and audit outcomes
* Champion and support patient engagement across service delivery portfolio.
5. Complaints, Incidents & Risk
* Provide senior clinical leadership for complaints relating to UTC services.
* Role‑model the behaviours and approach set out within the PSIRF policy for LCW.
* Work with the Head of Quality, Patient Safety and Experience to:
* Ensure timely investigation of incidents, healthcare professional feedback and complaints.
* Chair or contribute to incident investigation in line with the organisation’s Patient Safety Incident Response Framework (PSIRF) policy.
* Ensure learning is shared and embedded.
* Act as Responsible Officer delegate for investigations as required.
6. Workforce, Training & Assurance
* Support recruitment, onboarding, and clinical induction of GPs, trainees and senior clinicians.
* Ensure clinicians remain compliant with:
* Appraisal and revalidation
* Mandatory and statutory training
* Scope of practice and service specifications
* Support performance management of clinicians where concerns arise.
* Provide mentorship and leadership development to site‑based clinical leaders.
* Act as a Freedom to Speak Up (FTSU) Champion, promoting a culture of psychological safety, openness, and learning across the PCN, UTCs, and partner organisations.
* Serve as a Mental Health First Aider, providing early support, signposting and wellbeing advocacy for all staff groups.
* Provide senior clinical leadership to service transformation and digital enablement within GP and UTC services.
* Support innovation aligned to LCW strategy and values.
* Contribute to bid development and service redesign where relevant.
* Support safe implementation of digital tools in line with clinical safety standards.
* Support leadership development for clinical leads both within the practice and across the urgent treatment centres, ensuring they have the skills, confidence, and frameworks to lead teams, deliver high‑quality care, and drive transformation.
* Support the growth of LCW UTC portfolio; work with teams to contribute and engage with the development of bids as needed.
Person Specification
Experience
* Experience of providing care in Urgent Treatment Centres
* Development of areas of clinical expertise
* Experience of audit and improving care for patients
* Experience working as a GP minimum 3 years
* Be a trained CSO or willing to undertake training
* Experience in understanding and delivering UTC targets and KPIs
* Desirable if held lead/digital roles before
* Desirable experience in transformation and cultural change
Knowledge and Understanding
* Understanding the role of medical services in a wider public health agenda
* Knowledge of the demographic characteristics that affect health and health care in the area
* Understanding current NHS policies
Qualifications
* MBBS or equivalent medical degree
* Full registration with GMC
* Certification of Completion of Training (JCPTGP/PMETB)
* Evidence of a commitment to on‑going personal & professional development
* MRCGP
* Inclusion on Performers List
Other
* Committed to working as part of a multi‑disciplinary, multi‑agency team
* Openness to explore alternative working practices
Personal Skills and Qualities
* Ability to communicate clearly and effectively in English, both written and verbally.
* Good organisational skills
* Able to work under pressure
* Working on own initiative
* IT skills (including word processing and database work)
* Committed to quality and patient satisfaction
* Committed to equal opportunities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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