Supply Chain Executive - FMCGLocation: Near High Wycombe – Hybrid working (3 days per week in the office)Salary: £30,000 to £35,000 per annum dependent on experience + Bonus, Pension, Healthcare, Holiday & MoreAre you a highly experienced Supply Chain Executive / Coordinator with experience in FMCG? Our client is a global FMCG business and as Supply Chain Executive, you'll play a vital role in delivering exceptional service to customers across grocery, ecommerce, convenience, and wholesale sectors. As first point of contact for clients, ensuring seamless order processing, issue resolution, and top-tier service delivery. This is a fantastic opportunity for someone who thrives in a collaborative, high-performance environment and enjoys working cross-functionally with internal teams and external partners.Key Responsibilities:Manage end-to-end order processing and resolve customer delivery issuesLiaise with logistics operators to ensure timely, efficient deliveriesCommunicate stock availability and delivery updates to customersHandle enquiries, complaints, and returns in line with defined service levelsCollaborate with National Account Managers, Demand Planners, and 3rd party logistics providersSupport customer performance reviews and improvement initiativesMaintain and update customer account data and service recordsEnsure KPI targets (98.5% service level) are consistently met or exceededRequirements:A proficient user of SAP and Excel and OutlookPrevious experience in a customer service or order processing role (B2B preferred) would be idealExperience in handling logistics and 3PL coordinationExperience working with EDI systems would be highly beneficialExposure to retail and eCommerce customer channels is also advantageousExceptional communication skills – both written and verbalStrong attention to detail and a proactive problem-solverAbility to work under pressure and juggle competing prioritiesAdditional Info:Please note: Weekend and bank holiday cover will be required on a Rota basis. This is one Saturday a month and one Sunday a month. (not the same weekend)What Happens Next? Apply now!Stage 1: A Teams interview with the Line Manager, focused on your technical competencies and skillset.Stage 2: An in-person meeting with the Line Manager and Customer Operations Team.