About Us
We are a world‑class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Diversity and inclusion matter to us
Our vision is of a future where both people and the planet thrive. We strive to build a workplace where everyone feels a sense of belonging. All new staff learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment. We are committed to ensuring that everyone who works at the Museum can thrive and feel valued and respected.
About The Role
This is a fantastic time to join the Retail team at the Natural History Museum. With several new exhibitions and shops opening, we are poised for a busy summer peak period with ambitious commercial targets. We are looking for Retail Assistants with a genuine passion for customer service to drive sales in an exceptionally fast‑paced and busy environment to help us achieve our goals. All profits you help generate from our stores support the work of the museum.
About You
As a Retail Assistant, you will work in a large team across our four permanent onsite stores and exhibition shops. We are looking for dedicated, energetic, friendly individuals with strong retail experience to support the day‑to‑day operations of the stores. Candidates should demonstrate strong resilience, staying motivated and positive during long or demanding periods, driving sales and delivering a world‑class customer service experience for all guests.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
What We Offer
* 27.5 days holiday plus eight bank holidays (full time equivalent)
* Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4–10%)
* Season ticket, bicycle and rental loan
* Life insurance
* Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK
* Staff discount at our museum shops and cafes
* Wide variety of training initiatives and opportunities to build skills
* Affordable membership to the Civil Service Sports Council, which includes benefits and reduced entry fees at up to 300 English Heritage sites and other national treasures
* Membership to our Sports and Social Association (for a small fee), which includes access to an in‑house gym and clubs such as football, softball, table tennis, tennis and classes in Middle Eastern dance, yoga and Tai Chi
Hybrid working
Due to the nature of this role the work pattern will be 100% on site.
How To Apply
If this sounds like you, please apply below by clicking on Apply for job.
Please note that our recruitment process uses anonymised shortlisting, and panels do not view CVs. If you upload your CV, our system will automatically pull information from it into the application form. We advise you to double‑check your application form data before submitting.
Closing date: 23:59 on 22 May 2026
Assessment days will be taking place on 1, 3 and 4 June 2026.
Note: This role does not qualify for Museum sponsorship, so the successful postholder must have a valid right to work in the UK at the point of offer.
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