Job Title: IT Support Engineer
Location: Bury St Edmunds / Remote with local travel
Job Type: Full-Time
Salary: 25-30
Driving Licence: Essential
About the Company:
Our client is a dynamic and rapidly growing Managed Service Provider (MSP) that specializes in delivering high-quality IT support and solutions to a diverse range of clients. With a reputation for excellent customer service and a commitment to staying at the forefront of technology, they are seeking a talented IT Support Engineer to join their team.
Key Responsibilities:
1. Provide remote and on-site IT support to clients, troubleshooting hardware, software, and network issues.
2. Install, configure, and maintain operating systems, applications, and network equipment.
3. Monitor and maintain systems to ensure high availability and performance.
4. Assist with setting up new client infrastructure, including servers, networks, and security systems.
5. Respond to technical issues within SLAs and escalate complex problems as necessary.
6. Keep detailed documentation of support requests and resolutions.
7. Ensure client satisfaction by providing proactive support and clear communication.
Key Requirements:
1. 1-2 years experience as an IT Support Engineer or similar role, preferably within an MSP environment.
2. Knowledge of Windows operating systems.
3. Experience with networking technologies (LAN, WAN, VPN, firewalls).
4. Familiarity with cloud services such as Microsoft 365 and Azure.
5. Excellent troubleshooting skills and attention to detail.
6. Ability to manage multiple support requests and prioritize tasks effectively.
7. Strong communication and customer service skills.
Must be a UK resident and looking for a new position. To find out more, please:
1. Click the apply button; don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
2. Look for me on LinkedIn; you should be able to find me easily, there aren’t many tech recruiters with the surname Hibbard (Andrew Hibbard).
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