Overview
Contract Type: Permanent
Hours: 37.5 hours per week, between 8am – 6pm on a rota basis (Monday–Friday)
Workstyle: Roaming, involving a mix of home working and office
Closing Date: Sunday 14 September 2025 (we’re keen to attract strong candidates for this important role – early applications are welcomed as we may close the vacancy once sufficient interest is received).
Additional information: This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.
Do you thrive in a fast-paced contact centre where every call is an opportunity to make a difference? Are you passionate about helping people and skilled at resolving issues quickly and effectively? Are you ready to grow your career in a dynamic, customer-focused contact centre environment? If you enjoy working in a supportive team where your voice matters and your impact is felt daily, then you belong at Bromford!
As a Customer Services Advisor, you’ll be the first point of contact for our customers – handling inbound calls and digital queries with professionalism, empathy, and efficiency. Whether it’s a repair request, a rent query, or an issue in the home, you’ll be the calm, capable voice that guides our customers to the right solution. Bring your energy, empathy, resilience and excellence to every interaction – and help us build stronger communities, one conversation at a time.
Why Bromford?
* Competitive salary and benefits package
* Opportunities for career progression within the contact centre
* Comprehensive training and development programmes
* Performance-based bonuses and incentives
* Flexible working arrangements for better work-life balance
* Positive work culture and supportive team environment including team building activities and support from experienced colleagues and team leaders.
Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West — all backed by the scale and ambition of the Bromford Flagship group.
About the Role
We’re recruiting Customer Services Advisors to join our contact centre team, starting 3 November 2025. You’ll manage a high volume of inbound calls and digital contacts, ranging from emergency repairs to rent and benefits queries. You’ll need to handle some challenging conversations, but ultimately, the job is about working with people to resolve issues together or signposting them to those who can help.
What We’re Looking For
* Someone with a natural ability to solve problems and respond swiftly and effectively
* A confident communicator who can handle a busy call queue with professionalism
* Friendly and approachable, yet decisive and action-oriented
* Resilient and adaptable in a fast-paced contact centre environment
Key Responsibilities
* Respond to a wide range of customer queries via phone and digital channels
* Deliver clear, accurate information and solutions in a timely manner
* Work collaboratively with other teams to resolve customer issues
* Keep detailed records of customer interactions and follow up as needed
Requirements
* Previous experience in a contact centre or similar high-volume customer service role is beneficial
* A positive attitude and genuine desire to help customers
* Strong IT skills and attention to detail
* Ability to stay calm and focused under pressure
* A commitment to building a long-term career in customer service
Join Us
These are permanent, full-time roles. You’ll work between 8am–6pm, Monday to Friday, on a rota basis. This is a phone-based role with a mix of office working (Wolverhampton, WV10 6TB) and home working once training is complete.
Apply Now
Ready to take the next step in your contact centre career? Join our team and help us provide exceptional service to our customers – one call at a time. Apply today!
Closing date for applications is Sunday 14 September 2025. Interviews will be taking place between 15 and 26 September at our Wolverhampton office. An early application is encouraged as the advert may close before the deadline if we receive sufficient interest.
About us
We’re part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.
We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.
We’re a place for people determined to make a difference. Through place-based working, our people build progress from the ground up. You’ll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA. We’re a place for people to make their own.
We’re a Disability Confident (Level 2) and Menopause Friendly employer, and we have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us, particularly those who have been historically underrepresented in areas of our workforce.
Great Place To Work Certified. Bromford has been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index highlighted that our employees feel welcomed when they join us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024).
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