Overview
Cromwell Vets are looking for someone with outstanding client care standards to join as the Client Care Team Leader (Reception Team Leader). The role requires strong leadership, exceptional communication across clients, staff and external partners, and a commitment to delivering excellent client service at every touchpoint.
Job Title: Client Care Team Leader (Reception Team Leader)
Location: Cromwell Vets, Huntingdon
Job Type: Full-time, Permanent
Hours: 40 Hours per week
Your Role and Responsibilities
* Continually monitor and respond to client feedback, actioning suggestions to improve service
* Define, develop, implement, and communicate our client service standard to ensure optimum service
* Demonstrate positive leadership to motivate and boost employee morale
* Build relationships with clients, demonstrate empathy, and deliver excellent service at every touchpoint
* Be a presence within reception; lead by example by engaging with clients and their pets
* Ensure all staff follow your lead in building relationships with clients
* Ensure all customer complaints are dealt with swiftly and appropriately
* Enforce housekeeping rules, including how the reception team present themselves to customers
* Collaborate with the Finance Team to manage client debt
* Work with the Senior Management team to ensure effective diary booking
* Contribute to developing the client journey
Personal Specification
* Must have leadership experience
* Valid driving license; flexible to cover shifts across Cromwell branches
* Strong administration and organisational skills
* Reception or Client Care experience
* Cash handling and till operation
* Previous experience in the veterinary industry or similar (desirable)
* IT skills – confident in Word, Excel and Outlook
Benefits
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Employer contribution pension scheme
* Wellness program including Employee Assistance Program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme
About Us
Cromwell Vets have provided high standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years. Our team takes pride in the 24-hour care we provide and the long-serving staff who contribute to our success. Cromwell Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. We are driven by our purpose to create a better world for pets and for our people.
At Linnaeus, our Associates are over 6000 strong and have access to a large network of specialists and development opportunities, along with a comprehensive wellbeing package that supports physical and mental health.
All applications with the relevant skills and qualifications will be carefully considered. For support with your application or to learn more about Cromwell Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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