You’ll be responsible for the day‑to‑day management and optimisation of our key e‑commerce channels, including Amazon UK Seller Central, Wayfair, and other online marketplaces. From listing optimisation to performance marketing and operational coordination, you’ll play a key role in driving growth and ensuring a seamless customer experience.
Marketplace Management
* Own daily operations across Amazon UK, Wayfair, and other UK e‑commerce platforms
* Maintain accurate product listings, pricing, and inventory across all channels
Listing Creation & Optimisation
* Create and upload high‑quality, SEO‑optimised product content (titles, bullet points, descriptions, keywords, images, A+ content)
* Continuously optimise listings to improve search rankings and conversion rates
Order & Inventory Coordination
* Monitor stock levels and coordinate replenishment with warehouses and logistics partners
* Manage fulfilment (FBA/FBM), ensuring timely order processing, returns, and refunds
Advertising & Promotions
* Plan and execute marketplace advertising campaigns (e.g. Amazon PPC, Wayfair Sponsored Products)
* Track performance, optimise bids and budgets, and maximise ROI
* Support promotions, deals, and seasonal campaigns
Customer Service
* Respond to customer enquiries, reviews, and escalations in a professional and timely manner
* Resolve issues related to orders, products, shipping, and returns
Analytics & Reporting
* Analyse sales data, traffic, keyword performance, and competitor activity
* Produce reports with actionable insights and recommendations
Compliance & Best Practice
* Ensure listings meet marketplace policies and UK/EU regulatory requirements (e.g. product safety, VAT)
* Stay up‑to‑date with platform changes and industry trends
Cross‑Functional Collaboration
* Work closely with marketing, design, operations, and customer service teams
Qualifications
* Experience managing Amazon Seller Central and/or other marketplaces
* Strong understanding of e‑commerce SEO and product listing optimisation
* Comfortable working with data and performance metrics
* Highly organised with strong attention to detail
* Proactive, collaborative, and results‑driven
Benefits
* Salary circa £35,000
* Benefits package
* A collaborative, growing team environment
* The opportunity to make a real impact on marketplace growth
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