Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. We’re looking for a Customer Service Advisor with great customer service skills gained in a busy operational environment to join our team andhelp us to deliver our customer promise - to delight every customer, every time.
In the role of Customer Service Advisoryou'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with one of our national customers on the telephone, via email and responding to website requests. Key Duties will include:
* Manage customer orders and queries
* Deliver accurate and timely hire contact administration throughout the entire hire process according to agreed SLAs.
* Maintain accurate and detailed records of customer interactions, transactions, and feedback.
* Identify and resolve customer problems by investigating issues, developing solutions, and ensuring resolution or escalation
* Collaborate with and build strong relationships with all key stakeholders across the business, maintaining strong communication channels.
* Contribute to the development of customer service policies and procedure.
* Participate in training sessions to enhance product knowledge and customer service skills.
* Ensure all reporting / administration required is accurate and on-time including the CRM.
This would be a fantastic opportunity for individuals from a customer service environment, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
What can we offer you in return?You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
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