Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Workplace Experience Host
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Newcastle.
Role Summary:
This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organisation's success.
Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking
Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed.
Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed.
Coordinates catering for meeting and events.
Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.
Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed.
Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management.
Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.
Responds to community requests and complaints regarding Workplace Experience services.
Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers.
Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues.
Manage reception stock and ensure system is in place to ensure optimum levels
Any other task suitable and agreeable within scope
Site Specific - Reception
Promptly and efficiently deal with telephone calls in a welcoming positive manner
Take and pass on accurate messages as required using multiple technology's (Email, Skype)
Courteously greet and interact with visitors to the premises in line with host
Deal with any other reception duties as required
Manage room and hospitality bookings
Hospitality
Setting up meeting rooms
Arranging hospitality
Organising catering
Diary management and planning
Customer service
Deal with any enquiries in a prompt and efficient manner
Anticipate needs and offer assistance wherever possible
To immediately raise any health and safety concerns to your manager or team leader
Communication Skills:
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Experience Required:
A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
Experience in facilities management and/or dealing with suppliers/contractors beneficial.
Ability to solve problems and deal with a variety of options in complex situations