Job reference 332726
Systems Development Manager - Edinburgh/Hybrid
Salary:£ 45,944, with 25 days annual leave plus bank holidays, and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Edinburgh / The first 12 weeks will be in at Royal Mail Edinburgh then reducing to a hybrid 3 days in office working arrangement
We're seeking an experienced System Development Manager to lead the development, administration, and continuous improvement of our Epicor, PlanetPress, and wider system landscape. In this critical leadership role, you will drive performance, manage complex change, and support a high-performing development team.
About The Role
* Act as key link between Epicor and service management teams, ensuring KPIs are met
* Manage incidents across platforms and ensure prompt resolution
* Oversee daily administration tasks across Epicor and other associated systems.
* Lead change development and test processes, acting as second-line support
* Manage monthly release cycles and attend CAB where required
* Coordinate annual Epicor upgrade processes
* Manage EDI onboarding and partner testing
* Monitor key system interfaces and performance, escalating issues
* Assess change requests and determine system design approaches
* Maintain system documentation (ICDs, test cases, process maps, etc.)
* Ensure GDPR and data protection compliance
* Manage reporting development and maintenance
* Drive ongoing process improvements and efficiency savings
* Manage a team of 3 including a developer, software tester, and systems analyst
About You
* Excellent written and verbal communication
* Strong programming skills preferred (C#, JavaScript, VBA, SQL)
* Experience with data analytics
* ISTQB testing qualification or equivalent strongly preferred
* ITIL qualification or equivalent strongly preferred
* Ability to perform detailed analytics and manage complex queries
* Skilled in stakeholder management with senior leaders
Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.
Extra Benefits
* Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
* Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
* Supportive and generous company sick pay
* Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.
* Available only to perm employees
Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you. (delete if essential criteria only)
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
Closing Date:. Please note, this advert may close early if the appropriate number of applications has been reached.
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