Job Introduction
We are recruiting an Office Coordinator to be part of the Rapport team, based at our client's office in Bristol. You will be part of a large and diverse team supporting our client: a Fortune Global 500 company, where excellence and creativity are the norm daily.
Reporting to the Office Operations Specialist and being an integral to a highly professional team, this role is at the heart of the office making every day run smoothly, seamless, and special. If you have the incredible ability to spark immediate Rapport with the guests arriving at the building and deliver create memorable experiences, we will be expecting your application!
This role is a part-time, permanent role (20 hours per week), Monday to Friday, with flexibility as per client’s needs.
Some of the main responsibilities
1. Providing an exceptional warm and welcoming working environment to internal and external stakeholders
2. Ensuring the smooth running of the day-to-day operations on the floor
3. Completing floor walks and audits to ensure tidiness and clear desk policy and monitoring/managing the efficient use of the office space
4. Supporting with meetings and events from planning and administration of the event, to placing catering orders, liaising with other departments, and ensuring trackers and reports are continuously updated
5. Reporting maintenance/cleaning issues to the service desk and followed-up on their progress
6. Engaging in individual and the team’s training as required
The ideal candidate will
7. Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
8. Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
9. Have an excellent command of English, verbal and written
10. Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
11. Maintain a professional, polite, and considerate manner at all times and act as a role model for the team
12. Display excellent personal presentation and interpersonal skills
13. Have passion to deliver excellent guest service in everything that they do
14. Preferably, have previous customer service experience in in a similar role within a luxury hotel, premium airlines, or corporate environment
15. Exclusive travel discounts with TUI, Expedia, Booking.com and many more
16. Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
17. A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
18. Regular emails filled with the best discounts and savings available
19. Receive cash rewards every time you spend and use them on a wide range of brands
20. Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
21. Contributory pension scheme
22. Access to wellness programs to promote the mental health and well-being of our Ambassadors
23. Employee Assistance Program to guide and support our team members
24. Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
25. Learning & development opportunities to support your personal and professional development and growth
26. WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
27. One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.