Overview
Immediate Contract Opportunity - IT Service Desk Analyst - Glasgow (onsite)
I am working with a busy Service Desk team in central Glasgow looking for an additional IT Service Desk Analyst for an immediate contract role. This is a fully onsite position, ideal for someone who enjoys working in a busy office and providing hands-on support across a range of Microsoft technologies.
I am therefore keen to speak with someone who has:
* Solid background in 1st and 2nd line support
* Strong working knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint)
* Experience with Active Directory/Azure AD and Intune
* Familiarity with Remote Desktop Services and business application support
* Ability to manage and prioritise tickets effectively
* Excellent communication and customer service skills
Responsibilities
* Troubleshooting hardware and software issues across desktops, laptops and peripherals
* Administering Microsoft 365 and Intune environments
* Supporting users with SharePoint and other business tools
* Logging and managing incidents via a ticketing system
* Working collaboratively with IT colleagues to maintain service quality
Sounds like you? Apply now for immediate consideration!
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