Community Manager / Building Manager / Events Coordinator
(12 month Fixed Term Contract)
Central London (Bloomsbury Square) nearest tube station is Holborn (WC1)
£40,000 - £42,000
Our client is the UK’s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much-valued staff.
In this exciting role, based in a beautiful and prestigious building at Bloomsbury Square, the ideal candidate is someone who strives to cultivate relationships, understand the various missions of each occupier and share their excitement. The Community Manager will be the primary point of contact for the occupiers’ day-to-day needs, supporting the delivery of member engagement and happiness.
The Community Manager will be a problem solver, able to act responsively to issues but be meticulous in their planning and process development so that the site is well run and offers an exceptional amenity to those using it.
They will be the first point of call for tenant issues and the building management company to ensure operations are smooth and tenants are well communicated with. They will also work with tenants and external guests to facilitate event booking and delivery ensuring a high standard of event delivery and clarity of expectations.
The postholder will need to be proactive and process driven; able to identify issues before they arise and develop and communicate standard operating procedures to ensure these are mitigated.
The Community Manager must have strong written and verbal communication, able to build strong relationships with a range of internal and external stakeholders and be committed to outstanding customer service.
Responsibilities:
* Provide excellent customer service to tenants, members and colleagues on all events and bookings
* Work closely with the Client to ensure that the facility is effectively marketed through the app and through other collateral
* Maintain effective communication with all stakeholders, including staff, clients, vendors, and management
* Address and resolve issues promptly and effectively
* Report weekly, monthly and quarterly to the Client on the performance of the office areas, memberships and bookings, escalating issues and evidencing services delivered against contractual KPIs, with support from the Site Director.
* Responsible for the tenant management and venue booking system, including tenant and member onboarding and retention management
* Responsible for managing the AV support contracts, including ensuring best value
* Responsible for all equipment leases and IT service contracts to ensure best value and ongoing performance, including printing, wifi, access control system
* Manage booking platform as pertains to meeting room and events bookings
* Ensure that bookings are made correctly in the system, that the level of information provided is sufficient to support accurate invoicing
* Lead on tenant on-boarding, ensuring offices are ready for tenants and they have a positive introduction into the space
* Be the point of escalation for tenants of the serviced offices, to ensure positive relationships with current tenants, and that needs, enquiries, and concerns are promptly addressed and/or resolved
* Implement initiatives to enhance tenant satisfaction, loyalty, and retention
* Curate and ensure delivery of internal tenant events to boost connectivity, creating a budget for this and support the effective delivery of these events
* Oversee the operation of the serviced offices, events venues, and co-working / collaboration areas
* Ensure effective facilities management, access control, cleaning, maintenance, and servicing, and ensuring seamless interface with building/estate management team
* Lead for event support for internal and external bookers, ensuring event requirements are understood and communicated internally
* Manage event bookings, coordinate with clients and vendors, and ensure smooth event execution
* Responsibility for venue booking including developing processes and automated workflows that support effective and clear management of events and information flow
* Responsibility for production of standardised and specific risk assessments for venue usage ensuring all mitigations are in place and communicated for each event
* Monitoring statutory and internal compliance, including meeting company policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
The ideal candidate:
* 2+ years experience working in a similar role
* Confidence to build and maintain effective relationships with a wide range of people internally and externally
* Committed to providing high-quality customer service
* Positive and versatile with a high level of attention to detail
* Resilient to the pressures of delivering events
* Able to diffuse tense situations with a calm, solutions focused approach
* Strong ability to manage and analyse data
Hours of work are Monday - Friday, 9am - 6pm.
Please get in touch to find out more