Overview
Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable, whilst providing outstanding customer service to our centres. On a daily basis, our External Quality Assurers will make judgements regarding the validity of evidence and ensure that our centres meet TQUK requirements for Centre Recognition to be maintained. They will provide advice and support to our centres about the processes and requirements for becoming, and staying, recognised. In particular, they will provide help and support relating to the expectations TQUK places on its centres and help them to understand what to expect from the External Quality Assurance Process. TQUK has three values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these three values we offer our customers unrivalled service and can make TQUK be the best it can be.
Location: Remote with travel
Reports to: External Quality Assurance Manager
Salary: Dependent on the type of work being commissioned
Line management responsibilities: No
Key Responsibilities
* Deliver outstanding customer service to TQUKs customers.
* Carry out quality assurance activities with TQUK centres.
* Sample centres assessment, grading and monitoring procedures and processes, as required, to ensure that the decisions meet TQUKs requirements.
* Complete observations of relevant centre activities, including but not limited to assessments being delivered.
* Provide up-to-date information, advice and guidance on TQUKs Quality Assurance activities and qualifications to centres.
* Carry out approval reviews for new centres and make sure that all appropriate systems and procedures meet TQUKs requirements.
* Support investigations and additional centre activities as required.
* Ensure that up-to-date knowledge is maintained in areas of competence, including but not limited to attending training events/conferences organised by TQUK.
* Attend standardisation and training meetings.
* Conduct staff and learner interviews as required.
* Complete and submit External Quality Assurer Reports within the required timescale.
* Agree a suitable date with the Lead External Quality Assurer for quality visits as and when requested.
* Assist the Lead External Quality Assurer in finding suitable portfolios for standardisation.
* Support bespoke training events as and when required and produce fit-for-purpose activities for the events.
Key Requirements
* Hold or be working towards a recognised qualification in Assessment and/or Internal Quality Assurance and/or External Quality Assurance, including but not limited to:
* Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice
* Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice
* V1 Conduct internal quality assurance of the assessment process
* D34 Internally verify the assessment process
* Level 4 Certificate in Leading the External Quality Assurance of Assessment Processes and Practice
* Level 4 Award in the External Quality Assurance of Assessment Processes and Practice
* Be fully committed to ongoing CPD in the occupational area in which youll be working.
* Meet the occupational competence requirements of the qualification being quality assured, as outlined by TQUK.
* Have excellent verbal and written communication skills.
* Be organised and able to prioritise your workload.
* Be able to think on your feet and respond to customer demands.
* Be comfortable working to deadlines, set standards and operating procedures.
* Be familiar with current information and guidance issued by the current regulators, including but not limited to Ofqual, CCEA Regulation, Skills England, and the Department for Education.
* Be willing/able to travel, as required.
Key Characteristics
* Be confident and ambitious with a can do, will do attitude.
* Be well motivated, enthusiastic, and able to work on your own initiative.
* Be able to have fun!
* Be passionate about education and the opportunities that it brings.
* Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.
* Ability to work in a flexible manner, adapt to different environments and solve problems.
* Excellent communication and interpersonal skills.
* Outstanding attention to detail.
We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT System Testing and Evaluation
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