Role summary: To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes. Key responsibilities • Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team. • Ensuring all driver non-compliances are investigated & escalated accordingly. • Use of the company software to monitor performance supporting with on the road issues as required. • Ensuring all returned items are returned as per SOP. • Completion of Ad-hoc de-briefs as & when required. • Daily download of handheld scanners ensuring the condition of the any faults are reported. • All returns are coded correctly. • Completion of Ad-hoc vehicle audits. • POD & address data entry. Hours 12:00 to 20:00 Monday to Friday Temp to Perm Skills Required Confident personality, good oral and written English, computer skills