Overview
Customer Service Team Leader role at Paddy Power. You will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. You will engage warmly with every visitor, provide best-in-class service and create a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.
Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting. Starting salary: £13.90 per hour.
Responsibilities
* Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
* Maintain excellent shop presentation standards to create an inviting atmosphere for customers
* Act as the Shop Manager in their absence to ensure smooth shop operations
* Cross-sell retail and online products and services; clearly communicate answers to customer queries and inform customers about promotions
* Adapt to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
How you’ll do it
* Exceed customer expectations and build effective relationships to create a warm, positive environment
* Host customers in shop settings and provide helpful, friendly service
What we offer
* Competitive salary including pay increase after probation or initial period
* Performance bonus and promotional rewards
* Annual and quarterly rewards
* Flexible work patterns
* Family leave (adoptive, parental, and wedding leave)
* Company Sharesave Scheme (discount on Flutter shares)
* Life cover and Company Pension Scheme
* Company sick pay
* Birthday leave and Employee Assistant Programme (including up to 6 free counselling sessions)
* Financial wellbeing platform – NUDGE
* Company social events
* Groupon discount scheme and eyecare vouchers
Qualifications / Requirements
* Proactive and motivated individual with a focus on achieving results
* Ability to meet shop goals and targets
* Full training provided; previous betting industry experience not required
* Strong customer focus and effective communication
We’re proud to be an inclusive employer and encourage applications from people of all backgrounds. If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
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