An exciting opportunity has arisen within NHS Fife’s Patient Experience Team for a motivated and compassionate individual to join us as a Patient Experience Officer.
In this pivotal role, you will support the administration of patient feedback and the complaints handling process, contributing directly to the continuous improvement of patient care. You will also assist in delivering the wider services of the Patient Experience Team, helping to ensure that every patient voice is heard and valued.
We are looking for someone who thrives in a dynamic environment, can manage a busy and varied workload, and is confident working to tight deadlines. You should be adaptable, proactive, and able to prioritise effectively in response to changing demands.
Key skills and attributes include:
• Excellent verbal and written communication skills
• High standard of administrative and IT proficiency
• Strong organisational and time management abilities
• A professional, empathetic approach to customer service
• Confidence liaising with staff at all levels across the organisation
In return, you will join a supportive and experienced team, working collaboratively with colleagues across NHS Fife. You will play a key role in ensuring compliance with both National and Local feedback and complaints procedures.
For informal enquiries please contact Mrs Siobhan McIlroy, Head of Patient Experienced on 01592 648153, ext 28115
A requirement of this post is to become a member of the Protection of Vulnerable Groups (PVG) Scheme Prior to appointment.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.
We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.