The PCN Business Manager coordinates the activities of the PCN, providing support to the PCN Clinical Director in all aspects of financial, data, staff and Information Governance Management.
You will work with autonomy and have the ability to work under pressure. Ideally you will have worked within Primary Care and be able to effectively manage projects. You will have demonstrable experience of working with key stakeholders and be knowledgeable about Primary care DES contracts
This is a demanding role and is pivotal to the continued success of the network
Main duties of the job
The role works flexibly to support the PCN Clinical Director and the PCN practices to create a fully functioning and continually developing Primary Care Network. You will have overall responsibility for the management of the network and will provide both operational and strategic management across the PCN; working closely with the PCN Clinical Director and the PCN leadership team to achieve success. You will work to develop the PCN strategic plan and provide project management support to deliver services in line with the PCN Network Contract DES and the PCNs local priorities.
The PCN Manager will provide line management to all PCN employed staff to ensure they are supported and co-ordinated within the PCN. This includes line management to clinical and non-clinical staff, however clinical supervision will be provided by an appropriate registered healthcare professional.
You will take responsibility for the financial management of the PCN finances working to support the collection of data and information to ensure budget monitoring, reconciliation of payments and provide assurance to the network and/or commissioners relating to PCN spending. You will strive to develop strong working relationships with a wide range of healthcare partners and stakeholders. You will represent the PCN in a variety of forums, deputising for the Clinical Director as required.
About us
Bury PCN is made up of 8GP practices who work cooperatively in a clinically led set-up, based in Bury. Weplan to face the significant challenges in General Practice, by workingtogether and sharing resources and expertise.
We work with RochdaleHealth Alliance, who support local primary care networks providing back officefunctions and hosting the employment of the Network employed staff, includingAdditional Roles Reimbursement Scheme staff (ARRS). This post is hosted and supported by RHA, butwill be embedded within Bury Primary Care Network.
Job responsibilities
PCN Management
Work with and support the PCNClinical Director to develop and deliver the PCN strategic plans andperformance requirements.
Support the progress of projectsand manage performance to achieve the strategic vision of the PCN.
Support the development ofstrategies to progress the overall development of the PCN, with reference tothe PCN Development Plan.
Support the PCN and its memberpractices to formulate project and delivery plans in relation to meeting theDES specification.
Overseethe management and delivery of the PCN DES requirements.
Be the first point of contact forPractice Managers and commissioners in regards to PCN operations.
Encourage practices to create anddevelop ideas to contribute to the delivery of the DES specification.
Work closely with Network practicesto develop an understanding of their different demographics and populationhealth needs.
Assist in the co-ordination of thePCN meetings, including PCN Board meetings.Duties include setting dates, drawing up agendas, minuting meetings andcommunicating decisions to the wider PCN.
Design innovative services thatmeet local need and provide project management to support project progress.
Support in the writing of businesscases and bids on behalf of the network, linking with RHA as required.
Seek out examples of good practiceand innovation from other areas and present to the PCN as required.
Deliver operational work-streams asper local and national requirements, with support from the PCN, PracticeManagers and RHA.
Develop an understanding of theAdditional Roles Reimbursement Scheme (ARRS) funded roles and work with the PCNon the planning and deployment of these roles.
Implement, monitor and report onPCN contracts and services, including project progression and management ofrisks.
Manage and monitor contractualrequirements on behalf of the PCN.
Develop relationships with keypartners and stakeholders, exploring opportunities for collaborative andpartnership working.
Liaise with key partners in thedevelopment and monitoring of integrated services and projects.
The PCN is focused on building relationships with otherlocal health and social care providers and the PCN Manager will:
Recognise the roles of othercolleagues within the PCN and in other organisations and their role to patientcare.
Demonstrate use of appropriatecommunication to gain the co-operation of relevant stakeholders (includingpatients, senior and peer colleagues, and other professionals, otherNHS/private organisations).
Demonstrate ability to work as amember of a team.
Recognise personal limitations andrefer to more appropriate colleague(s) when necessary.
Actively work toward developing andmaintaining effective working relationships both within and outside thepractice, PCN and locality.
Foster and maintain strong links withall services across locality.
Explore the potential forcollaborative working and take opportunities to initiate and sustain suchrelationships.
Demonstrate ability to integrategeneral practice with community and hospital teams.
Liaise with other stakeholders asneeded for the collective benefit of patients.
HR Management
To provide management to PCNemployed staff, to ensure that they are embedded in the PCN and co-ordinatedacross the PCN practices.
Support in the designof rotas for PCN employed staff.
Liaise with RHA in thedevelopment of job descriptions, person specifications, interview templates
Work with RHA to support thebudgeting and monitoring processes to maintain the short and long-termfinancial management of the network.
IT and Data Management
Ensure the PCNs compliance withthe GDPR and FOI along with other relevant legislation and professionalinformation management standards such as GMC/BMA and LMC guidance.
Liaise with RHA to provideperformance and quality reporting data for a range of PCN activities asrequired.
Use Excel spreadsheets to displayand predict performance data.
Quality and Governance:
The post-holder willstrive to maintain quality within RHA and will: -
Alertother team members to issues of quality and risk.
Assessown performance and take accountability for own actions, either directly orunder supervision.
Workeffectively with individuals in other agencies.
Effectivelymanage own time, workload and resources.
Person Specification
Qualifications
* Educated to Degree or A level or equivalent
* Recognised Management qualification
Experience
* Working in Primary care within a management role
* Working with a high degree of autonomy
* Working with a range of stakeholders and providers
* Experience of project and change management
* Experience of management and monitoring of financial accounts
* Experience of working within a Primary care Network
Knowledge and Skills
* Knowledge of Primary Care and how it operates
* Knowledge of DES contracts
* Ability to use clinical information and IT systems
* Ability to work independently with a high degree of autonomy
* Excellent organisational and team working skills
* Knowledge and experience of writing business cases and bids
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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