A leading budget hotel chain in the UK is seeking a Head of Customer Service to transform the post-stay experience for guests. The ideal candidate will lead a dedicated team to enhance customer satisfaction through automation and innovative service processes. Responsibilities also include managing a refunds budget and being the final point of accountability for escalated issues. This role requires strong leadership, analytical skills, and a passion for improving customer service quality. A competitive salary and hybrid working model are offered. #J-18808-Ljbffr