Technical Support Analyst x 3 - All Levels - New (REFBJ25)
A high-profile organization, recognized as a leader in its field, is seeking several Technical Support Analysts due to continued growth. Suitable candidates will have the following qualifications:
* Strong experience in IT support.
* Professional, friendly approach with the ability to perform well under pressure.
* Punctual, good attention to detail, with excellent written and verbal communication skills.
* Good troubleshooting and problem-solving skills.
* Enthusiastic to learn and develop skills.
* Network & Firewall knowledge and troubleshooting.
* Windows server administration.
* Knowledge of virtualization software/cloud services (Azure/AWS) is highly beneficial.
The duties include:
* Supporting clients, ensuring ticketing processes are followed, and clients are kept informed.
* Diagnosing support cases with the team’s support.
* Proactive maintenance of client networks using support tools.
* Managing new workstation builds and user setups.
* Participating in technical projects, meeting clients, and onsite work with the team.
* Implementing policies and procedures with the team.
* Training and developing junior team members.
Excellent benefits package including comprehensive training and development opportunities!
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