As an Area Manager - Hospitality, you'll lead a high-performing team of Café Managers and Team Leaders, driving the delivery of improved KPIs across a group of up to 25 Morrisons Cafes. You'll be accountable for continuous improvement in all operational, commercial, and customer metrics, ensuring your Cafes adhere to the operating model and that all retail executions land right the first time. Your role is pivotal in developing the Café team, from recruitment and training to coaching and performance improvement. You'll build and implement plans, identify opportunities to drive operational excellence and collaborate with central teams to simplify and enhance the way we work.
More About the Role
You'll oversee day-to-day scheduling of Café teams, focusing on driving key performance indicators such as sales, waste reduction, budget compliance, customer satisfaction, and category execution. Your responsibilities also include:
1. Coaching and developing Café Managers and Team Leaders to ensure they are role models within the business.
2. Maintaining strong stakeholder relationships with regional teams, store management, and central functions, ensuring operational alignment and driving continuous improvement.
3. Shaping the customer experience, using data and insights to implement changes that improve sales, customer satisfaction, and reduce complaints.
4. Identify improvement oppo...