The Opportunity: Service Centre Team Leader
Contract: Permanent
Location: Cannock
The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
The Impact you will have:
1. Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
2. Assist the Regional Centre Manager to generate a high level of commercial awareness and product knowledge enabling all team members to be able to make sound financial decisions; optimise business opportunities and generate additional revenue
3. Manage Service Controller team to deliver industry leading business performance to exceed regional targets by managing productivity to ensure Engineer's working day is optimised, work and time management, effective call handling expectations and SLAs.
4. Manage all work activities in a timely manner. Promote effective communication of the Team for both internal and external customers keeping them informed and managing their expectations at all times in accordance with the Company's contractual requirements and KPIs
5. Ensure the Controllers manage the required levels of preventative maintenance and reactive work are carried ou...