A local council in Birmingham is looking for a Senior Service Designer to lead the design of services and enhance customer experience. The role involves working with multidisciplinary teams to deliver high-impact services based on user needs and organisational goals. Responsibilities include mapping user journeys, prototyping solutions, and ensuring the application of service design principles. Ideal candidates will have significant experience in service design within complex organisations and strong influencing skills. This position offers a hybrid working model. #J-18808-Ljbffr