Your newpany
Hays is working with a well ‑ respected, not ‑ for ‑ profit organisation known for itsmitment to supportingIndividuals withplex needs and helping them move towards independence, stable living, on a temporary basis.
Your new role
As a Tenancy Sustainment and Floating Support Officer, you will play a key role in supporting customers withplex needs, to progress towards independent living while ensuring properties, tenancies, andpliance standards are maintained to the highest level. You will:
1. plete customer inductions, risk assessments and person ‑ centred support plans, reviewing these regularly to meet individual needs.
2. Support customers to build independence, develop tenancy skills and maintain positive relationships with their networks and services.
3. Guide customers through their move ‑ on journey into independent tenancies.
4. plete tenancy sign ‑ ups and move ‑ ins, ensuring residents understand their rights, responsibilities and local services.
5. Proactively manage tenancies by addressing arrears early, supporting benefit claims, issuing notices when required and identifying safeguarding concerns.
6. Maintain safe,pliant properties by coordinating repairs, managing voids and carrying out regular health and fire safety checks.
7. Keep accurate records and ensure all work aligns with housing, welfare and safeguarding legislation.
What you'll need to succeed
8. GCSE ‑ level education or higher.
9. A full UK driving licence and access to a vehicle for work purposes.
10. mute to the Stoke head office on a Friday.
11. Enhanced DBS check, or willingness to undergo one.
12. Experience in a similar sector, including supporting people withplex needs.
13. Ability to manage multiple tasks, work under pressure and solve problems in fast ‑ paced environments.
14. Strong written and verbalmunication skills.
15. A clear understanding of great customer service in a support ‑ based setting.
16. Confident IT skills, including excellent proficiency in Microsoft Word and good working knowledge of Excel.
17. Experience supporting financial processes such as expenses, invoices, or applications for benefits, grants or financial support.
18. Ability to meet contractual requirements withinmissioned services.
What you'll get in return
19. A meaningful role where you directly contribute to positive life changes.
20. A supportive, values ‑ driven team environment.
21. pletive salary.