Business Support Administrator
Location: Birchwood Park, Warrington
Salary: £26,000 per annum (rising to £28,000 after 12 months)
Hours: Monday-Thursday 08:30-17:00 | Friday 08:30-16:30
Contract: Permanent
Hybrid: 1 day working from home per week after initial training (approx. 3 months)
We are recruiting a Business Support Administrator to join a busy B2B team supporting the order to cash process. This role is administration led but does require strong customer service skills, as you'll be liaising with customers by phone and email while managing high volume, detail driven tasks.
Key responsibilities:
Creating and processing sales orders and booking orders onto systems
Invoicing and resolving invoice queries accurately
Phone and email interaction with B2B customers
Providing clear, timely updates to customers
Liaising with internal teams including Transport, Operations and Finance
Working across CRM/ticketing systems, transport systems, Teams and basic Excel
Managing multiple tasks and working to SLAs and KPIs
No sales or targets involved.
What we're looking for:
Strong administrative experience in a fast paced environment
Good customer service and communication skills
High attention to detail and accuracy
Confident working across multiple systems
Comfortable multitasking and prioritising workloadBenefits:
Quarterly bonus incentive
Hybrid working (1 day WFH)
Dress down Fridays
Cycle to Work scheme
Benefits hub with discounts and schemes
Free bus service from Birchwood train station
Excellent Birchwood Park location with gym, social hub and local amenitiesInterested to find out more? Please click apply