Internal Sales Executive – Sunderland
We have a new and exciting opportunity for an Internal Sales Executive to join our team at our branch located in Sunderland (SR5 2BX). We are looking for a bright, enthusiastic person to join our friendly team. This is a full-time, permanent position, where continuous sales development and training will be provided.
About Us
For 60 years BPX (part of the RS Group) has built a reputation as the leading independent distributor of factory automation and control components – from computers to connectors, from robots to relays and everything in between. We now employ over 180 people and from our 15 locations throughout the UK & Ireland, we provide a local service to our customers.
Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work towards our mission for our customers, “help to choose, help to use”. BPX are the strategic partner to market leading brands such as Schneider Electric, Mitsubishi, Omron and many more, offering innovative products, solutions and technical support to thousands of customers UK wide.
The Internal Sales Executive Opportunity
As a member of our team, you will be responsible for handling customer enquiries, liaising with suppliers and ensuring that our clients receive the highest level of service. By utilising your excellent interpersonal skills, you will develop long-term relationships with our customers ensuring that their requirements and business needs are interpreted and handled quickly and effectively.
Main Duties
* Answer incoming enquiries to sell and support the company product range.
* Proactively make outgoing calls qualifying prospects and closing sales to meet targets.
* Accurately process quotations and sales orders using in-house systems.
* Timely administer quotations using in-house quotation software.
* Ensure customer records are updated frequently and accurately on the Customer Relationship Management Software.
* Collate customer files and purchase orders to company standards.
* Interact with customers to resolve any queries or issues.
* Provide feedback to the sales team on newly emerging opportunities, proactively assisting as required.
* Maintain a culture of continuous improvement and excellence in customer service.
* Collate and coordinate information requested for management purposes.
* Any other ad hoc duties required by the Branch Manager.
Skills, Knowledge and Experience
* A proactive/can do attitude towards helping the business grow.
* A proven track record within an internal sales role.
* Experience of making proactive outgoing telephone calls.
* A passion for sales.
* Excellent customer interaction skills.
* Strong organisational, administrative and telephone skills.
* Ability to prioritise work, meet deadlines and follow through on commitments.
* Excellent attention to detail ensuring customer orders and information are accurate.
* Confident telephone manner.
* Computer literate (MS Office).
* Industrial automation and control knowledge desired but not essential (training provided).
* Full UK driving licence.
Benefits
* Minimum of 31 days annual leave including bank holidays (increasing with length of service).
* Access to our training and development platform.
* Friendly and supportive work environment.
* Dress-down Fridays.
* Access to the Employee Assistance Programme.
* Recruitment referral bonus.
* Opportunities for career progression.
* Cycle 2 Work scheme.
* Ability to carry forward unused holiday.
* Option to purchase additional annual leave.
* Free onsite parking.
* Emergency loans.
BPX remains a financially secure business, offering the chance to work within a happy, friendly company with some wonderful and talented people.
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