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Radisson Hotel Group is one ofthe world's largest hotel groups with ten distinctive hotel brands, and morethan 1,160 hotels in operation and under development in 95+ countries. TheGroup’s overarching brand promise is Every Moment Matters with a signature YesI Can! service ethos.
People are at the core of our business success and future. Our people are trueMoment Makers and together we bring the culture, spirit, environment andopportunities that empower you to be your best, every day, everywhere, everytime. Together, we make Every Moment Matter.
We are now looking for a Night Manager to join our dynamic team here at Radisson Hotel Group!
We focus on you as a person, your skills, talents, and passion – not only onyour resume. Because mindset is what it’s all about. And you can grow the restwith us. That's a promise!
What We Offer Our Night Manager
We aim to be as good a place to work as we are to stay. That is why we offer acompetitive compensation and benefits package, which includes:
• Special rates for our team members, and friends and families while travellingand staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. Withus you will benefit from a wide range of development offers supporting yourlearning & growth right from your onboarding. This includes an individualdevelopment plan and unlimited access to more than +20K learning modules &programs through Radisson Academy
• Participate and live Responsible Business every day together with our teammembers in the hotel and in the local communities where we work on creatingshared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 28 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *whereapplicable
The Night Manager Role
Our guest relations team is the heart of the house, providing a warmwelcome and happy smile, and where we strive to deliver an experience that isbeyond expectation - creating memorable moments for our guests.
• Our Night Managers love the hustle and bustle of life! It’s not justabout check-in and check-out. It’s about everything in-between
• You will manage our guest relations team and lead by example, ensuring allaspects of the guest journey and experience are anticipated and delivered tothe highest level
• You will exude patience, empathy and have the personality to host the lateshow, whilst managing performance and productivity
• As an integral part of the management team, you will work proactively toensure guest satisfaction and the smooth running of the guest servicesdepartment
As Night Manager, you will join a team that is passionate aboutdelivering incredible service where we believe that anything is possible,whilst having fun in all that we do!
Qualities We Are Looking For In Our Night Manager
• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential
Become part of the world of Moment Makers, we are looking forward togetting to know you!
A modern and sophisticated hotel where convenience meets style for our business and leisure guest. Soaring above the surrounding cityscape in an impressive 39-storey structure, the Radisson Blu Hotel in Birmingham is located at the heart of everything Birmingham has to offer, from exciting attractions, entertainment and dining to transport links and business premises. An inviting place to unwind, each of our 211 rooms and suites are furnished with sophisticated, contemporary décor, feature floor-to-ceiling windows with stunning city views, as well as an on-site restaurant, bar, leisure facailities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
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