Pallet Network Transport Planner Role Overview
Farrall's Group is a third-generation family-owned business operating a national logistics network. Our company takes immense pride in providing a professional, secure, and friendly environment for our clients and employees.
We believe in delivering the highest standards through our solutions. Covering a wide spectrum of services, we ensure meticulous attention to detail to meet our promise. The successful candidate will become part of a family-run business with family values at the core of our operations.
Job Responsibilities
* Monitor delivery runs to ensure drivers are making timely deliveries and communicate any delays with customers.
* Manage and update transport schedules and diaries.
* Liaise with the wider team at the depot to ensure operational requirements are met.
* Ensure compliance with Standard Operational Procedures (SOPs) and maintain a high level of customer focus and service.
* Provide support to customers via phone and email.
* E nsure drivers adhere to all regulations, including tachographs, defects, etc.
* Liaise with the workshop to support maintenance schedules.
* Cover other areas as required.
* Follow all Health and Safety guidelines and adhere to company procedures and policies.
* Enter customer data onto IT systems.
* Work flexible hours to suit business demands and cover holidays/sickness.
* Book deliveries and collections.
* Ensure drivers have necessary paperwork and information.
* Stay up-to-date with legislative changes.
Benefits
* A competitive basic salary.
* A full uniform.
* A company pension scheme.
* Career progression opportunities.
* Paid holiday entitlement.
* A wellbeing programme.
* Employee assistance line.