The post-holder will be responsible for increasing programme participation among patients in hard-to-reach groups, specifically those identified as Persistent Did Not Attenders (PDNAs). You will proactively engage with, encourage, and educate patients on the importance and benefits of the diabetic eye screening pathway. Ensuring that patients views are heard and acted upon—and that strong, collaborative relationships are developed—is key to the success of this role. What you are responsible for: • Drive higher programme uptake by targeting and reducing PDNA patient levels • Making outbound telephone calls to programme PDNA patients • Proactively communicate with hard-to-reach groups, including educating patients on the benefits of participating in the programme • Document and record PDNA contact attempts and patient feedback • Evaluate, adapt, and recommend improvements to PDNA contact strategies based on feedback received • Provide monthly reports on PDNA contact attempts, patient feedback, and progress in reducing PDNA percentages • Track and evaluated PDNA patients through their screening pathway, understanding their participating in the programme (i.e. whether or not they attended clinic) • Focus engagement efforts on hard-to-reach groups, including individuals with learning disabilities, diverse ethnic communities, patients in areas of greater deprivation, and non-responders • Engage and liaise with mental health units, large care homes, universities, and military establishments within the programme area to ensure the screening service meets their specific needs, patients receive timely screening, and high uptake and coverage are achieved You will: • Be confident and articulate on the telephone • Educated to GCSE or equivalent • Have experience in dealing with customers and/or patients, understanding their needs, concerns and thoughts • Understand the importance of patient confidentiality and be aware of data protection. • Promote a Risk Management culture by ensuring that all business and workplace risks (including work practices and environment) are identified, assessed and reported • The post holder is expected to comply with the provisions of the Incident Reporting & Management Policy • Demonstrate competent computer skills, with the ability to effectively operate various software programs and troubleshoot basic technical issues • Work in the best interest of the patient, treating them with respect and maintain their dignity You have experience of: • Working within NHS screening Programmes • Previous experience in a healthcare environment • Handling telephone calls with customer/patient interactions • Using computers, Microsoft Office Products and other IT Packages • Demonstrating strong communication skills, both verbal and written Whats in it for you We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more! In addition to this, we also offer: • 25 days annual leave (plus bank holidays) • Generous company contribution pension scheme • Fantastic learning and development opportunities • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme • Monthly award programme and online peer-to-peer recognition • Refer a friend bonus • Discounts on InHealth’s healthcare services • Smart tech, Cycle to Work and thousands of discounts and cashback options • Paid-for professional memberships and more!