Overview
Receptionist to work for a busy, friendly doctors surgery in Sunningfields Road NW4.
Priority will be given to those with reception experience within a GP practice/healthcare organisation. Those who can prove they have transferable skills are also welcome to apply.
Hours of work would be:
Monday 13:00 to 19:00 (6 hours)
Tuesday 13:00 to 19:00 (6 hours)
Wednesday 13:00 to 19:00 (6 hours)
Thursday 13:00 to 19:00 (6 hours)
Friday 13:00 to 19:00 (6 hours)
Total of 30 hours, and you may be asked to do additional hours to cover absence.
The successful candidate will need to start as soon as possible. When applying please state your notice period that you have with your current employer.
Closing Date: Monday 15th September 2025.
Note for students: If you are studying (or plan to study) at college/university please ensure you are free to do the hours and days specified above before you apply. We need a person who can work every day stated, during the hours stated. We will not adapt to fit your timetable.
Previous applicants need not apply.
Main duties of the job
* To process repeat prescription requests.
* Respond to all queries and requests for assistance from patients and other visitors
* Book interpreters when needed
* Ensure reception and waiting areas are neat and tidy
* Ensure total familiarity with all appointment systems in effect
* Book appointments and recalls
* Answer external and internal telephones promptly
* Receive and make calls as required. Divert calls and take messages as appropriate.
* Ensure that the system is operational at the beginning of the day
* To receive and accurately record messages for GPs, nurses and any other staff
* To deal with patient requests for test results
* Management of medical records
* Documentation management
* To act as chaperone on occasions for the doctors or nurses.
* To attend training when organised by the Practice Manager
* To attend meetings when necessary
* Any other duties appropriate to the grade
About us
We are a well-established, popular happy practice at the heart of the local community in Hendon, London NW4. Our key statistics are:
* 7 partner practice
* Teaching & training practice, single site, practice owned
* Paperless practice
* QOF high achiever
* Rated GOOD by CQC with some outstanding points of note
Job responsibilities
MAJORDUTIES AND RESPONSIBILITIES
ReceptionDuties
Utilisecomputer system to ensure efficiency of appointment system and monitor flow ofpatients into consulting and treatment rooms
To makenew or follow-up appointments over the telephone or in person in accordancewith the Practice Policy
Ensurethat patients who need urgent appointments are seen in accordance with thePractice Policy
To answergeneral enquiries in person or on the telephone, explaining surgery procedures.
Explainpractice arrangements and formal requirements to new patients and those seekingtemporary cover, ensuring procedures are completed.
Toreceive written repeat prescription requests and to issue repeat prescriptionsand set out for doctors to check and sign before collection.
Advisepatients of relevant charges for private services, accept payment and issuereceipts for same.
Respondto all queries and requests for assistance from patients and other visitors
Actionrequests for ambulance transportation
Takeappropriate action for booking interpreters
Relaymessages in accordance with Practice Policy
Receivesamples over the desk and store in accordance with Practice Policy untilcollection
Ensurereception and waiting areas are kept neat and tidy and stocked with relevantpatient information
MANAGEMENTOF APPOINTMENT SYSTEM
Ensuretotal familiarity with all appointment systems in effect
Bookappointments and recalls
Monitoreffectiveness of the system and report any problems to your manager
OPERATIONOF TELEPHONE SYSTEM
Answerexternal and internal telephones promptly
Receiveand make calls as required. Divert calls and take messages as appropriate.
Ensurethat the system is operational at the beginning of the day
Toreceive and accurately record messages for GPs, nurses and any other staff
To dealwith patient requests for test results
MANAGEMENTOF MEDICAL RECORDS
Retrieveand re file records as required, ensuring strict alphabetical order is adheredto.
Ensurecorrespondence, reports, results etc are filed in correct order
Ensurenew records are merged with old notes in line with practice policy
Ensurerecords are kept neat and tidy and in good repair with necessary informationrecorded correctly on the cover.
Tocomplete necessary documentation for all patients, registered andnon-registered making sure all registration forms, new medical records,immunisation cards, summary cards, change of address and temporary registrationforms are all complete before the patient see the doctor or nurse
SCANNING
To scanall documents in accordance with the Practice PolicyTo file all scanneddocuments in the appropriate filing system
START ANDEND OF PROCEDURES
Open upthe premises at the start of the day, and make all necessary preparation toreceive patients.
GENERAL
Tooperate the practice computer, maintaining accurate patient registrationdetails, printing prescriptions making appointments etc.
To act aschaperone on occasions for the doctors or nurses.
To attendtraining when organised by the Practice Manager
To attendmeetings with the Reception Manager and/or Practice Manager when necessary
To assistwith mailings and patient recall letters
Photocopy,fax and distribute literature
Shreddingconfidential material
Openingand distributing post
Any otherduties appropriate to the grade
The postholder may be required to change his/her principal responsibilities at any timeshould the needs of the organisation so demand.
Person Specification
Experience
* Reception and/or Administration experience
* Experience of working in a healthcare environment, ideally Primary Care
* Customer Service experience
Skills
* IT literacy and Clerical skills
* Verbal and written communication skills
* Able to help maintain good communication amongst all members of the team
* Able to work in a busy practice and cope with a variety of demands from patients and professionals
* Able to multi task and remain calm under pressure
* Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner.
* Fast learner, able to think on your feet
* Familiarity with medical IT system such as EMIS Web.
* Understanding of the need for confidentiality in the workplace
* Understanding of and commitment to Equal Opportunities policies
* Understanding of the issues and difficulties faced by the NHS and General Practice in particular
Qualifications
* English and Maths GCSE minimum grade C, or equivalent
* A levels or higher education.
* Professional training
Personal Qualities
* Ability to work under pressure and respond to different demands quickly and effectively.
* A willingness to learn and work in a flexible manner
* Well organised and motivated
* Supportive and empathetic
* Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.
* Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.91 to £13.85 an hourPay is £12.91 per hour rising to £13.85 after full training.
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