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Client:
Location:
Edinburgh, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
910513302331
Job Views:
15
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
Customer Journey Manager
Duration - 6 Months
Location - Halifax / Edinburgh / Remote
Summary
My high-profile banking client is looking for a Customer Journey Manager to join their team based at their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with a chance of extensions.
We are excited to offer an opportunity for a skilled and motivated Customer Journey Manager (CJM) to join our client's Cloud Integration CJM Team. As a CJM, you will support the CMO Change and Tech Decom Labs, leading customer journey activities within your Lab/Team, potentially working with a small team of CJMs.
Our client is a leading banking organization focused on operational resilience, working across people, process, data, and technology, offering a varied and impactful role.
This opportunity includes two positions—one permanent and one a six-month secondment. The client promotes diversity and inclusion, believing that reflecting their customer base in their workforce enhances understanding and service delivery.
Key Responsibilities:
* Collaborate with the team and product team to understand, measure, and orchestrate Customer Journeys, focusing on technology and integration.
* Interpret insights for prioritisation and design decisions.
* Assess the effectiveness of end-to-end customer journeys from customer and business perspectives.
* Participate in team stand-ups and retrospectives, supporting continuous improvement.
* Work with customers and Product Owners to ensure project success.
* Stay informed of industry trends and adapt to drive innovation.
* Analyze data independently using predefined tools and methods to solve problems and generate insights.
* Embrace uncertainty and adapt to changing circumstances, continuously learning.
* Utilize Agile methodologies and processes like Backlog Refinement, Retrospective, and Sprint Review.
* Build and maintain relationships with senior stakeholders and partners.
* Lead and mentor a small team of CJMs.
* Apply analysis techniques to achieve positive outcomes.
* Have a background in infrastructure or technology change.
* Understand systems thinking and promote it within the team.
If you're seeking a challenging and evolving role in a growing field, this is an excellent opportunity. The client supports personal development and fosters a collaborative learning environment.
Apply now to join an industry-leading organization as a Customer Journey Manager.
Pontoon is an employment consultancy committed to diversity and inclusion. We support reasonable adjustments at any stage—please let us know how we can assist.
For inquiries, please contact a recruitment expert.
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