Join an innovative team in an exciting new office space near Temple Meads Railway Station!
The Team
Our client prides itself on the people it employs. They fully understand that people are a key resource and with that, will help them grow and continue to be a successful company.
Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?
What We Offer
The newly designed office, conveniently located right next to Temple Meads Railway Station, is more than just a workspace - it's a place where ideas thrive and people flourish. Here's what you can look forward to:
* The chance to work in a modern, inspiring environment that's just a stone's throw from Temple Meads Station
* An outstanding workplace designed for you
* Subsidised cafeteria
* A competitive salary and benefits package
* A supportive and inclusive team culture
* Secure bike & scooter storage
* Showers & Drying Room - Perfect for those who bike or run to work
* Games Room - Take a break, recharge, and connect with colleagues
Purpose of Role:
* To promptly and equitably investigate and evaluate losses (including complaint resolution), ensuring that customers receive an exceptional service and are treated fairly.
* To handle customer service queries (including complaint resolution) for the French speaking customers.
* To work within the guidelines provided during training including FCA and Underwriters guidelines and assist Insurer Support Services where appropriate, within a team environment.
Main Duties:
* Answer phone calls and respond to enquiries within target timescales and make outgoing calls/correspond in writing, as necessary
* Confirm and verify details that are provided and accurately enter them into the database, and utilise database to accurately interpret and communicate data
* Review and respond to documents and miscellaneous correspondence within target timescales
* Investigate losses thoroughly to obtain pertinent facts about losses and record loss data information accurately in the database (including gathering all necessary documents to verify losses)
* Notify relevant parties of all losses received
* Arrange for timely repair or replacement of equipment with an approved supplier, loss payment and/or salvage
* Comply with recommendations made by relevant parties, and/or internal auditors
* Resolve customer complaints within target and regulatory guidelines ensuring that we treat customers fairly
* Translate documents as necessary
* Maintain weekly and/or monthly productivity and work completed reports as directed
* Support the wider team through demonstrating our values in work and behaviour, and working with the business to achieve goals
Associated Responsibilities:
* Carry out admin and filing tasks as relevant to the role in a timely manner
* Using language skills, product knowledge and cultural awareness, attend and participate in client training presentations
* Make outbound calls as required
Knowledge Required:
* Ability to speak and write English and French fluently and to a professional standard
* Experience in a customer service/claims environment
* Awareness of cultural and working practices in France
Our commitment to Diversity, Equity and Inclusion
Our client is an equal opportunity employer who values diversity and the unique perspectives each of our employees bring to the workplace. They are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables their ongoing success.
Their goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best.
Respect for Others - making all feel welcomed and included forms part of their Company Values and when you join, you'll find a welcoming and open workplace where everyone's voice is heard and supported.
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